MPP Business Support

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust. We have a fantastic opportunity for a customer focused, friendly and enthusiastic individual to join our MPP MSK Business Support Team. As a service we are currently undergoing a lot of exciting change and you will be at the centre of our administrative team collaborating together to implement these. The role will require travel across various sites including Adelaide Health Centre and The Stoneham Centre. We are happy to discuss flexible working options in conjunction with business requirements.Main duties of the job

• Carry out clinical diary management, booking rooms, patient appointments, meetings, and resolving any queries with clinicians.
• Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.
• Ensure referrals are actioned following the agreed service procedures according to the defined performance targets and timescales.
• Produce letters, emails or memoranda using standardised Trust templates ensuring accurate filing, recording and distribution.
• Produce accurate minutes and full administration support for a range of meetings and investigations to include agenda preparation and follow up of appropriate actions.
• Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner.
• Liaising by telephone or in person with clients, colleagues, and other healthcare professionals in a positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action. This may include dealing with complex information or where there is barriers to understanding.
• Provide administrative support to the Business Support Supervisor to set up and review administration systems and processes as deemed appropriate.
• Use and accurately populate the electronic record system (Systm One) with information to include referrals, scanning and uploading information from other services in a timely manner.
  
  Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.
With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

£24,071 to £25,674 a year Please note for part time hours the salary will be pro rata.