MSK Business Support Officer

Musculoskeletal Services provides outpatient care for adults within Cannock and Stafford. This role provides administrative support to the Operational Lead including co-ordination of the administrative staff across the MSK Services of South Staffordshire. We are looking to recruit a Band 3 into this developments post to become a Band 4 once trained and competencies are achieved. The ideal candidate will need to be flexible as the work covered may change week by week., To work in partnership with the Operational Leads, and the wider team to deliver an integrated musculoskeletal service to the population of South Staffordshire.
To work autonomously to provide a high level of support to the South MSK Operational Leads.
Ensure efficient delivery of all clinics and associated activities.
Proactively manage wait lists and other data as required and delegated by the Operational Leads.
Assist the MSK Operational Leads in collating information relevant to deliver the best outcomes for patients.
Assist the MSK team in providing information for audit purposes.
To be responsible for the administrative management of the clinics on the electronic system (RiO), including permanent clinic changes in agreement with the Operational Leads., Responsible for escalating concerns to the Operational Leads in relation to all aspects of the patient journey and service delivery.
Responsible for clinic planning and management of clinic room bookings and revision of clinics to serve the service need.
Provides, creates and interprets spread sheets for audit purposes.
Co-ordinate a comprehensive administrative service - prioritising, delegating, organising workloads as appropriate.
Set up clinic sessions with current clinical system (RiO) as directed by Operational Leads.
To continually manage and review the clinic schedules, ensuring improvements are implemented. Be responsible for providing current /up to date information to the Appointment Booking Centre, regarding slot availability and wait times to ensure all available capacity is used as well as offer support, guidance and advice as necessary.
To escalate and manage IT and system issues and report back to the Operational Leads action taken.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
+ Supporting your career development and progression
+ Excellent NHS Pension scheme
+ Generous maternity, paternity and adoption leave
+ Options for flexible working
+ Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
+ Extensive Health and Wellbeing support and resources
+ If you work in our community teams, we pay for your time travelling between patients
+ Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
+ Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
+ Salary sacrifice bikes up to £2k
+ Free car parking at all trust sites
+ Free flu vaccinations every year
+ Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications