MSK Physiotherapist - Clinical Case Manager
The British United Provident Association Limited
MSK Physiotherapist - Clinical Case Manager
£37000
The British United Provident Association Limited, Salford Quays, Salford
- Full time
- Permanent
- Onsite working
Posted today, 27 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 79704f955f704875abaa781fa02951a0
Full Job Description
- Support our members ensuring that their treatment pathway is evidence based, in line with best practice and their Bupa policy.
- Identify and support our most complex cases through liaison with both members and Bupa recognised providers.
- Proactively guide customers and provide knowledgeable and efficient front-line service, including signposting our members to eligible services through their policy.
- Respond professionally to telephone calls and other forms of communication from internal and external contacts, within designated time scales.
- Be empowered to use your initiative to resolve queries using escalation processes as required.
- Proactively support colleagues through sharing information and knowledge.
- Use a range of systems available to you and ensure information is appropriately documented.
- Contribute to the good governance of the Clinical Services including accessing supervision and training.
- Use high quality communication skills adapted to meet the needs of each interaction with members, providers, and other key stakeholders. Working for Bupa UK Insurance you will manage complex MSK cases remotely, in line with relevant evidence-based practice, care pathways, guidelines, protocols, and professional codes of conduct. You will be required to screen patients who are using their insurance policy for MSK treatment, for clinical red flags, serious and other underlying pathologies and work within the Specialist Patient Support team providing musculoskeletal clinical case management services, dealing with Bupa members and healthcare professionals. You'll help us make health happen by:
- Independently triaging referrals using advanced clinical reasoning, knowledge and expertise directing to the most appropriate service or professional.
- Making clinically reasoned decisions regarding members' pathway of care
- Undertake extended MSK assessment of patients remotely via telephone or video call, with a wide range of MSK conditions, including those who may have complex, acute and chronic presentations
- Identifying appropriate cases from reports, triage calls and inter-team referrals within the business.
- Maintaining accurate clinical documentation as per HCPC and CSP requirements/ standards.
- Use outcome measures to evaluate member outcomes and facilitate service evaluation.
Diploma/Degree in Physiotherapy - HCPC registered
- Evidence of post graduate study in MSK / Orthopaedics / Pain management.
- Experience of orthopaedic screening and triage services.
- Knowledge of wide range of approaches to the management of orthopaedic and musculoskeletal disorders.
- Sound clinical reasoning skills, able to work independently, think analytically and use a problem-solving approach
- Experience of working as a band 6/equivalent musculoskeletal physiotherapist (minimum 5 years).
- Ability to work independently within scope of practice and role requirements
- Professional role model in line with HCPC code of practice
- Ability to deal calmly and professionally in manging complex and challenging conversations
- Resilience with an ability to work under pressure, at pace and manage competing priorities
- Excellent communication skills, including both telephone, video consultation and Letter/Email writing skills, and the ability to deal effectively with internal and external customers of all levels.
Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. As an MSK Case Manager, you'll be eager to continue learning and building skills while working with talented colleagues. At Bupa, our UK Insurance clinical services are at an exciting time of growth and transformation, and we now have amazing opportunities for MSK Physiotherapists to join our dynamic team of clinicians. We are the only UK insurance provider recognised by the CQC and as an employer, we are values led with a proud track record of an open and inclusive culture. We are committed to investing in our people and support our team to access development opportunities, We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. - 25 days holiday each year (pro rata for part time employees), increasing through length of service, with the option to buy or sell days.
- 3 paid volunteering days annually (pro rata for part time staff)
- Enhanced pension and life insurance
- Bupa health insurance as a benefit in kind
- Option to join dental insurance scheme at a discounted rate
- Access to mental health support for you and your family
- Support with travel costs via a season ticket loan or cycle2work
- Discounted gym access
- Emotional wellbeing support
- Financial wellbeing channels
- In house training courses, CPD evenings, funding, and support with external courses
- Career opportunities to move into other roles or other parts of Bupa
We'll support you! It's a rewarding role, you'll be able to see first-hand how our customers benefit from your care. Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. These benefits have been carefully crafted to really make a difference to our people's lives, supporting a work-life balance whilst keeping focus on mental and physical well-being: