MSK Physiotherapy Administrator

Berkshire Healthcare are seeking a dedicated Physiotherapy Administrator to join their Musculoskeletal Physiotherapy Outpatient team based at 57-59 Bath Road, Reading. This is a 25 hour a week role and the specifics of this will be discussed at interview. There is a possibility the role may change base to West Berkshire Community Hospital in future. We are looking for candidates with excellent customer service skills who would enjoy working within a dynamic and friendly team.The successful candidate will need to have excellent communications skills, be organised and flexible, be able to demonstrate their ability to work on their own as well as work in collaboration with others. They will be responsible for the management of patient referrals and appointments whilst creating an efficient and compassionate environment for our patient's. The role will involve both patient facing and data inputting aspects and is an exciting opportunity for someone who wants to develop their administrative skills.Main duties of the job

• Take responsibility for digital referral management and new patient bookings
• Liaise with necessary services to support and assist patients as needed, such as patient transport and interpreting services.
• Be the first point of contact for welcoming patients and visitors attending the physiotherapy outpatient department
• Collect data and statistics to assist management in guiding the service direction.
• Work flexibly in response to the needs of the patients, service and physiotherapists.
• upporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.
  
  Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
  
  Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites