MSVC) Quality Administrator

Part of the Quality team, the Modern Slavery Victim Care (MSVC) Quality Administrator is an exciting and fulfilling role at Migrant Help. You will provide support to the Modern Day Slavery (MDS) Quality Officers in gathering data, creating reports and following up on actions. This role will help to ensure reports, forms, complaints and process documents are correctly completed by the MDS teams within the required timeframes. This will be done by reviewing these reports and forms, completing trend analysis and providing feedback and support to operational managers and the Quality team where needed.,

• Gathering and analysing client feedback to identify actions required and prepare trend analysis report.
• Compiling the data from various monitoring forms into one database to allow easy reporting and trend analysis.
• Following up on corrective actions with the relevant team.
• Completing checks on KPI data, reviewing the KPI reports that come through, monitoring KPI compliance, gathering data for mitigations and report on findings.
• Supporting the relevant teams with responding to complaints as required.
• Supporting the teams with writing process documents.
• Maintain actions logs to support delivery of continuous improvement activities.
• Organise, set-up and take notes/minutes for relevant meetings.
• Prepare and distribute papers for meetings in advance, as required.
• Completing checks on any incidents logged to ensure they are correctly logged in the CRM system, as per contract requirements.
• Conduct quality checks on various forms, to ensure they are completed correctly.
• Feedback any issues identified to the relevant party and provide support to ensure issues do not reoccur.
• Review data to monitor quality performance indicators.
  
  If you have a keen eye for detail, the ability to identify trends with demonstrable problem solving skills, and are looking for an exciting role that makes a difference, we'd love to hear from you!, Experience of creating reports, including gathering data, analysing trends and presenting this is a clear and concise manner
• Experience of providing constructive feedback
• Good communication skills, including verbal, written and listening
• Ability to work to deadlines, time management skills
• Ability to work flexibly on own initiative and as part of team as required, Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  
  Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential., As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.
  
  Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.