Multi-Agency Partnership Officer Multi-Agency Partnership Officer

As a MAP Officer you will be located within the Multi Agency Partnership team, which is where requests for support are received when it is unclear what level of need a request meets, as defined in our practical guidance called 'Effective Family Resilience'.

In this role you will carry out tasks to better understand requests for support referred to MAP when it is not clear if the request meets the threshold for early help support or statutory intervention by Social Work Teams. This role will include triage of contacts assigned by managers, speaking to families and identifying sources of early help support, as well as other tasks including supporting the consultation line, processing information requests and undertaking administrative tasks in the team.

We're looking for someone with strong communication and IT skills, as well as a commitment to delivering high-quality customer service and advice. This is a critical front-facing role where you will support the effective delivery of the right services at the right time for our children and their families. You will be operating in sometimes challenging and emotionally charged situations, therefore you must have the ability to communicate clearly, remain calm under pressure and deal with each request confidentially and in line with agreed timeframes.

To be considered for shortlisting for this position, your application will clearly evidence the following:

• An ability to communicate clearly in a respectful way with a broad range of individuals


• A good level of IT literacy


• An ability to understand and explain detailed processes and concepts


• An ability to manage and prioritise your workload


• Some understanding of working with children and young people and the issues they face
  
  The Multi-Agency Partnership (MAP) is a co-located, multi-agency team consisting of Social Workers, Education Advisors, Police and 0-19 Public Health Nurses. Together we work in partnership to deliver the right help at the right time for our children, young people and families. The MAP is responsible for researching and analysing information about a child to understand the appropriate level of support required.
  
  This role has a starting salary of £27,897 per annum, based on a 36 hour working week.


We are excited to be hiring a new Multi-Agency Partnership Officer to join our fantastic Multi-Agency Partnership team. The team is based in Woking.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service.


• Option to buy up to 10 days of additional annual leave.


• An extensive Employee Assistance Programme (EAP) to support health and wellbeing.


• Up to 5 days of carer's leave per year


• Paternity, adoption and dependents leave.


• A generous local government salary related pension


• Lifestyle discounts including gym, travel, shopping and many more


• 2 paid volunteering days plus 1 team volunteering day per year


• Learning and development hub where you can access a wealth of resources