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Multi Location Manager

The Hertz Corporation

Multi Location Manager

Salary Not Specified

The Hertz Corporation, Kemp Town, The City of Brighton and Hove

  • Full time
  • U
  • Onsite working

Posted 1 week ago, 5 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c19d4e22a668426486d313c70a570f41

Full Job Description

  • Provide world class customer service, creating a friendly, welcoming customer experience through personalised service.

  • Is hands-on at the counter to support and manage customer queries. Walks the customer journey to identify gaps and plans how to address them.

  • Addresses process failings to make future improvements.


    • Fleet & Resource Planning
  • Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand.

  • Recruits and trains team members and works closely with other departments within the organisation to develop the locations people through training and coaching.


    • Team Management
  • Daily management of the teams across multiple sites through one-to-ones, feedback and support.

  • Motivates and inspires the team with the right integrity and authenticity.

  • Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI's daily and through monthly, yearly reviews.


    • Selling
  • Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

  • Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers


    • Financial Acumen
  • Understands and contributes to the clusters location P&L, in line with team management, to maximise profitability.

  • Control of all cost lines at branch level


    • Control & Audit
  • Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR.

  • Ensures rentable standard is met and any additional damage documented on return.

  • Ensures each location is compliant with health & safety, financial audit and compliance training.


    • Commercial Awareness
  • Awareness of competitor activity in order to retain and grow the business and successfully manage relationships.

  • Additionally, identifies and obtains local business to increase profitability of location.


    • Continuous Improvement
  • Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.

    Proven previous managerial experience

  • Previous customer service and sales experience

  • Operational experience in a similar environment

  • Ability to collaborate with internal and external stakeholders across multiple functions and locations

  • Ability to influence

  • Flexible and adaptable; ability to work effectively in ambiguous situations

  • Excellent verbal and written communication skills

  • Results driven, ability to make decisions and help solve problems

  • Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.

  • Ability to drive process and organisational change.

  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.

  • Ability to work under minimal supervision with a goal-oriented mindset.

  • Ability to see the big picture and leverage critical thinking and decision-making skills.

  • Excellent organisation, time management, delegation, and prioritisation skills.

  • Courageous leadership and accountability.

    The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.