Multi Location Manager

Salary Not Specified

The Hertz Corporation, Kemp Town, The City of Brighton and Hove

Full time
U
Onsite working

Posted today, 6 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 16447784c05748bc90ed254dbe903f15

The Hertz Corporation

Full Job Description

Provide world class customer service, creating a friendly, welcoming customer experience through personalised service.
Is hands-on at the counter to support and manage customer queries. Walks the customer journey to identify gaps and plans how to address them.
Addresses process failings to make future improvements.
Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand.
Recruits and trains team members and works closely with other departments within the organisation to develop the locations people through training and coaching.
Daily management of the teams across multiple sites through one-to-ones, feedback and support.
Motivates and inspires the team with the right integrity and authenticity.
Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI's daily and through monthly, yearly reviews.
Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers
Understands and contributes to the clusters location P&L, in line with team management, to maximise profitability.
Control of all cost lines at branch level
Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
Ensures each location is compliant with health & safety, financial audit and compliance training.
Awareness of competitor activity in order to retain and grow the business and successfully manage relationships.
Additionally, identifies and obtains local business to increase profitability of location.
Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.

Proven previous managerial experience
Previous customer service and sales experience
Operational experience in a similar environment
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
Ability to drive process and organisational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organisation, time management, delegation, and prioritisation skills.
Courageous leadership and accountability.

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.