Multi-site General Manager

We're looking for a Multi-site General Manager to oversee all aspects of management across our Co-Living communities, Florence Dock (Battersea), Sunday Mills (Earlsfied) and The Palm House (Harrow) What you'll do

• Manage the budget account for the building, ensuring the operation is run both efficiently and effectively.
• Ensure the building is legally compliant at all times and we act within the guidance of our regulatory body
• Outline safe operational procedures which identify and take account of all relevant hazards, recommending and implementing
necessary changes to working practices as required.
• Oversee and review Health and Safety audits and appropriate follow-through, to ensure policies and procedures are being
properly implemented and a safe environment is provided for residents and staff and keep systems up to date.
• Oversee the delivery of all annual testing and training of the onsite team to ensure total compliance, maintaining robust
records.
• Deliver all aspects of the Property Management Schedule (PMS), ensuring that all objectives are met.
• To act as a role model for the values and key behaviours across the organisation.
• To recruit, develop and retain talent.
• Management of onsite team rotas and temporary staff cover.
• To ensure effective two-way communication, promoting a truly motivated team with positive staff engagement.
• To identify and meet individual and departmental learning needs, acting as coach and mentor
• To ensure the team operate with a clear set of processes and procedures with inbuilt measures of quality and control.
• To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in
line with escalation procedures.
• Ensure that the customer journey is smooth and effective creating a seamless experience to convert prospects into residents.
• Run a legally and regulatory compliant building at all times.
• Oversee the management of the building fabric including management of the facilities team who are employed to maintain and
clean the common areas of the property.
• Procure and manage 3rd party contractor services.
• Organise proactive maintenance works for the Facilities Team.
• Provide exceptional service to the residents, including informed and accurate advice in order to ensure that resident retention
rates remain high.
• Conduct pre-tenancy inspections to ensure that the property is immaculate prior to move in.
  
  First-class communication skills, both verbal and written, together with strong listening skills.
• Ability to manage multiple and sometimes conflicting deadlines and support the team to prioritise work, within a busy
environment.
• Effective analytical and decision-making skills
• Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and
regulation.
• Effective people management and delegation skills.
• Customer service skills at the highest level.
• Networking and upselling skills.
• Financial management skills and detailed understanding.
• Conflict management and resolution skills, to manage any escalated complaints.
• Industry specific knowledge, built up through experience of lettings or property management.
• Knowledge in relevant regulations, legislation, guidance and best practice.
  
  A basic annual salary of up to £75,000
• The opportunity to work in an exciting, fast growing business.
• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study
support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.