Multi-Skilled Customer Support (Nights)

Arcus FM, Oakenshaw, Redditch

Multi-Skilled Customer Support (Nights)

Salary not available. View on company website.

Arcus FM, Oakenshaw, Redditch

  • Full time
  • Permanent
  • Onsite working

Posted today, 25 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 9ee57c2409a946118ce58fb7b13cc001

Full Job Description

We require Customer Support Coordinator to join us on a permanent basis to work NIGHTS, at our Redditch site. Working on a 40-hour/week contract with 4 on 4 off shift pattern. You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

Do you have customer service experience? Enjoy being the first point of contact?, You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential. For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for. If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

  • Salary: upto £27,846 per annum, plus night shift allowance
  • 25 days annual leave, plus bank holidays
  • Up to 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres