Multi-Task Team Member

First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Would you like to join a dynamic Team full of energy in a Vibrant 120 bedrooms Hotel Cinema Theme? Well, this role is for you then….. We are located in uxbridge road in Ealing, 6mn walk from Ealing Broadway station/ Elisabeth Line Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps encourage customer loyalty by building friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Handles phone calls, Handles e-mails
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team