Multi Trade Operative

To form an integral part of the Facilities Team, providing an outstanding student experience through working with colleagues, delivering high quality planned & reactive maintenance and customer service. Key Tasks and Responsibilities: Specialist

• Acting as a technical specialist for electrical maintenance and facilities works, to include but not limited to:-
• Maintenance of Domestic and Commercial electrical installations
• Completing planned works to include EICR testing, lightning protection (if qualifications held), E/M light servicing, heat recovery units & complete all certification & remedial works identified.
• Working in plant rooms and with the electrical plant items & BMS
• Working on electronic locking systems, and intercoms associated with gates and barriers, suited systems both mechanical & electronic
• Basic plastering, repairing holes in walls etc.
• Basic domestic plumbing skills
• Basic joinery skills
• Where required liaising and controlling Unite Students` Third Party partners
• Actively taking part in Estates Team continuous improvement forums and best practise sharing
• Undertaking general repair and maintenance works as required
• Providing Reactive maintenance support (including emergency building works and summer turnaround projects)
• Responding and attending to maintenance and Health and Safety related calls within the required service level agreements
• Logging of maintenance issues through the supervisor or service and sales team
• Assisting the Supervisor & take the lead with stock control processes & ensuring efficient and cost effective use of materials
• Providing maintenance and customer service support in emergencies
• Flexible approach to work day to assist City teams when and where required
• Taking an active role during the turnaround the room process
• Ensuring all Unite Students Policies and Procedures are adhered to at all times
• Ensuring the supervisor is informed of all serious incidents
Accountability
• Taking ownership of own induction, ensuring key activities are undertaken within appropriate timescales and probation review meetings take place with your manager
• Ensuring that Health and Safety legislation is adhered to at all times and all duties are in line with Unite Students policy and procedure. Which includes working in line with all company approved RAMS.
• Ensuring that Data Protection is adhered to at all times
• Ensuring required training and qualifications required for the role are up to date at all times
• Ensuring compliance with Unite Students policy and procedure for lone working, ensuring correct uniform and PPE is worn at all times, including identity card and name badge
• Support the teams with the Control of Contractors Policy ensuring that the procedures are adhered to at all times and that contractors are managed and working in a compliant way
• Ensuring a safe and secure environment at all times
• Consistently reviewing hazards and risks for safe working practices
• Accountable for conducting inspection of vehicles to ensure that high standards are maintained and reporting any issues immediately to the supervisor
• Form part of the on call rota
Customer Focus
• Following up on any customer or property related issues requiring action in a timely manner, engaging with other colleagues when necessary
• Assisting customers in a professional and courteous manner, communicating effectively on a face to face basis, showing empathy and responding with urgency to customer requests and queries.
• Ensuring that the properties are presented to the required standard and undertaking ad-hoc and emergency/incident response cleaning as required
• Providing check in and check out support
• Assisting with incident response including power and water outages, fire alarm evacuations and rehousing
Administration
• Maintaining Unite Students information systems, ensuring that customer data is accurate, secure and compliant with the Data Protection Act
• Using a Personal Digital Assistant (PDA) to manage tasks and log work
Teamwork
• Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the managers
• Providing support to neighbouring areas & cities when required
• Working collaboratively to help support the overall City operational team to deliver its business plan and broader objectives
• Working in a supportive manner with colleagues, ensuring opportunities to share best practice are utilised
• Developing and maintaining productive working relationships with support functions and third party suppliers/ contractors
• Contribute suggestions for areas of improvement to benefit the business
• Embracing change, supporting the business and colleagues through business transformation
• Attending and complying with tool box talks and city team meetings
Performance and Key Performance Indicators (KPIs)
• Ensuring all work is completed within the required standards and KPI targets set by the business and maintain a high level of productivity at all times
• Contributing to the delivery of the KPIs within the City, including measures for:
• Safe & compliant buildings
• Customer and Employee Satisfaction (TRIM)
• Sales
• Net Operating Income
• Debt
• Contributing suggestions for areas of improvement to benefit the business
• Reflecting Unite Students purpose and values in all activities
  
  Essential: A full driving license valid for driving in the UK, NVQ / SVQ Level 3 plus City and Guilds 2360 Part 1 and 2 City (or equivalent)
• City and Guilds 2394 & 2395 Test Inspect, or City and Guilds 2391 Test and Inspect
• Have a minimum of 3 years post apprenticeship experience as an electrician.
• Good knowledge of Health and Safety legislation
• Good oral and written communication skills including the ability to engage with customers and colleagues alike
• Basic computer literacy and the ability to use Microsoft Office and PDA (Personal Digital Assistant) maintenance systems
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
• Ability to offer flexibility in working hours and to take part in the on call rota 5/7
• Living within reasonable travelling distance of City properties
• Possesses a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure customer satisfaction
• Possesses full UK driving licence
Desirable
• AP - LV qualified
• NVQ 3 Inspection and Testing of Lightning Protection Systems
• FIA Units 1-6
• Good Knowledge of BS 5266:2016
• PAT qualified
• IPAF/ PASMA
• Fire alarm experience and good knowledge of BS 5839:2017
• Experience of reactive and planned maintenance
• Experience of working in the student accommodation, hospitality, Social Housing, or retail sectors
• Experience in complaint handling
• Emergency first aid
  
  Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive. Room for Everyone We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.


• A discretionary annual bonus so you can share in the company`s success
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!