Multichannel Operations Coordinator

As Multichannel Operations Coordinator you will plan, organise and manage customer order fulfilment both internationally and domestically across stores and third-party suppliers, implementing and enforcing the fulfilment policies, processes and procedures. Ensuring we meet KPIs on the customer delivery promise, packaging standards and returns processing.

• Responsible for the constant monitoring of orders across all delivery types to ensure customer delivery promise KPIs are met, and for promptly escalating issues and making recommendations as and when they arise.
• Responsible for the monitoring of orders ensuring all fulfilment SLAs are being met, escalating any non-compliance to the relevant local management (both internationally and domestically) and Group Multi Channel Operations Manager.
• Responsible for the constant monitoring of third-party courier performance to ensure SLAs are being met, and for escalating issues and making recommendations as and when they arise.
• Liaising with both UK and International CSC Centers to ensure customers are updated, via the CSC, where necessary.
• Responsible for monitoring and ensuring of packaging compliance across all customer order fulfillment, owning and addressing issues as and when they arise.
• Responsible for monitoring and ensuring returns processing compliance across all stores and DC both internationally and domestically, addressing any deviations in compliance.
  
  Do you keep up to date with luxury fashion trends?
Do you have excellent project management skills? Do you have experience in Supply Chain? If YES, we may have the role for you…, We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and are looking for something uniquely different.
• Do you have excellent organisational, communication, and presentation skills?
• Do you have strong interpersonal skills?
• Do you have strong knowledge on luxury brands and trends?
• Do you have strong copywriting skills?
• Do you have a passion for Food and Beverages?
  
  Luxury department store, Harvey Nichols, is searching for a new Multichannel Operations Coordinator to join its thriving Supply Chain. You could be based in London or near one of our stores or distribution center. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
How we reward your hard work… At Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as.
• Up to 40% off fashion
• Up to 40% off hospitality, food market and hampers
• 30% off beauty and perfumery, wine, and spirits
• Clothing allowance
You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!