Museum Receptionist (12 months FTC / 12 months Secondment)

An exciting opportunity has arisen for a Museum Receptionist who will manage the Information Desk in the Bank of England Museum. The role is being offered as a one-year fixed term contract. We are looking for a candidate with excellent communications skills who can provide visitors with a high-quality experience when they visit the museum.

The Bank of England is the UK's central bank. Our mission is to deliver monetary and financial stability for the British people. The Museum sits within the Bank's Communications Directorate which is responsible for managing and developing the Bank's external and internal communications. We manage the relationships with key stakeholder groups including the Media and Parliament, as well as providing a Public Enquires function. We work with a wide range of colleagues to develop and deliver the Bank's programme of outreach and education, which includes building strategic partnerships with other organisations and running the Bank's Museum.We also develop and maintain our external website and social media presence and produce the Bank's flagship publications, including the Monetary Policy Report and Financial Stability Report.

The Communications Directorate is also responsible for meeting the Bank's statutory obligations regarding the Freedom of Information Act, coordinating and responding to requests.Department Overview

The Museum is part of the Public and Stakeholder Engagement (PSE) team which sits in the Stakeholder and Media Engagement Division. The team delivers works across a range of functions all designed to build trust and confidence among our external stakeholders. These include a public outreach programme, stakeholder relations, a public enquiries function, and our work with schools., The Bank of England Museum represents both the Bank's history and our work today. It plays a key role in helping to promote understanding of the Bank's role and the wider economy, alongside global economic history.

The Museum welcomes a broad range of visitors every year and our exhibitions and events programme is crafted to provide content that reflects visitor interests and needs. The role holder will play a key role in ensuring that visitors have a safe and enjoyable experience when visiting the Museum.

The Museum Receptionist will form part of the Museum's front of house team, which runs the Museum on a day-to-day basis, interacting with visitors and providing educational activities for school groups and families.

Specific responsibilities will include:

• Opening and closing the Museum and ensuring safety and building security (in conjunction with the Security team)


• Providing assistance and information for visitors about the Bank of England Museum


• Providing visitors with relevant materials e.g. tour guides and activity sheets for children


• Providing assistance to visitors who may have additional access requirements


• Providing administrative support for school and visitor bookings


• Completing regular maintenance checks and reporting/logging any faults


• Liaising with the Security team to ensure the safety and security of staff and visitors


• Overseeing health and safety protocols, and escalating any issues to the Museum Operations Manager


• Supporting the wider events programme e.g. school visits and late opening


• Support other teams within PSE where needed
  
  Experience of using MS Office e.g. Word, Outlook and Excel


• The ability to manage own workload


• Demonstrable knowledge of health and safety protocols in a public space


• Strong communication skills and an ability to engage with a wide range of people


• Excellent time management skills


Desirable Criteria

• Experience of working in a public-facing role, especially in a visitor attraction/cultural institution


• Experience of supporting public event programmes
  
  The Bank of England Museum is open weekdays between 10am and 5pm, on the third Thursday of every month the Museum is open until 8pm and the role holder would be expected to support some of these late openings.


Due to the operational duties involved in this role the position will be based on-site at the Bank of England Museum.
Our Approach to InclusionThe Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement,
individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application. Salary and Benefits InformationWe encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. This role offers a salary of circa £26,340-£27,000 (FTE). In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.


• A discretionary performance award based on a current award pool.


• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.


• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.


• Private medical insurance and income protection.