National Head of Business & Professional Services

The National Head of Business & Professional Services (BPS) role is a senior role with responsibility for leading the team and reporting into the Head of Large Corporate with accountability for the delivery of the financial and operating performance of the business, including profits, client satisfaction, conduct, controls, employee engagement and community relations. As part of your responsibilities, you will be expected to lead the sustainable performance, growth, and future strategy for the BPS Industry as well represent Barclays to the external BPS sector, thus ensuring a unified and consistent face to market. Developing a culture that strives to be consistently excellent is paramount to success in the role. You will be responsible for fostering a high-performance client centric culture through skilled people management and encourage employee engagement and motivation by developing a culture that considers client experience in all stages of their lifecycle as well as ensuring appropriate people development and training to establish a diverse and collegiate team culture. The team of 61 colleagues consists of 3 Industry Directors, 2 HoSTs, 2 Business Development Directors, 20 RDs and 33 Support Staff located across 9 UK offices. Colleagues are split between two key verticals, namely Professional Practices and People and Property Services and cover

• Accountancy & Insolvency Practitioners
• Legal Services & Solicitors
• Recruitment, HR & Payroll services
• Property Management & Estate Agents
• Environmental Services
• Financial Services
• Consulting Firms
• Pensions Administrators
You will lead and guide the specialist sales teams within the UK by building on the partnership with regional bodies while maintaining close linkage with our Product Partners as well as other divisions of the bank. Purpose of the role To maximise the growth and success of UK corporate banking. Working collaboratively with colleagues and specialist partners across the group. Leading a team to achieve agreed goals, maximising market opportunity and external brand plus driving income growth, market share growth, through leveraging industry expertise, focus and understanding. Accountabilities
• Development of strategic direction for relationship teams, including the implementation of up to date methodologies and processes.
• Management of relationship teams, including oversight of colleagues and their performance, implementation of goals and objectives, oversight of efficiency and effectiveness. .
• Development and maintenance of strong relationships with the broader Barclays group to promote seamless working across all channels and segments and to support an integrated business planning process.
• Management of all risk aspects including conduct and credit risk, ensuring all team members are fully compliant to enhance great customer outcomes .
• Monitoring the financial performance of relationship teams, including revenue, profitability, and cost control.
• Conducting thorough market research to understand client needs, market trends, competitive landscape, and regulatory changes to identify growth opportunities.
• Excellent service delivery to customers, consistently meeting their ongoing needs, while operating to required levels of cost.
• Actively promote a culture of greater diversity and inclusion plus develop talent and succession within the team.
Director Expectations
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.
All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.