National Income Service (NIS) Commercial Billing Administrator - 29317

We are fully committed to having an inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.

This post is in our Commercial Billing Team in the National Income Service. Joining this crucial area of the business, you will work as part of the team in Time and Materials, whilst supporting General Drainage Charges when required.

We are looking for an enthusiastic, motivated and confident person to join our dispersed team. This is an administration role focused on ensuring accurate charges are raised for Time and Materials and General Drainage Charges. This involves running reports and using Microsoft Excel to sort the data into the information required for SSCL to raise the invoices. You will be required to identify any errors in the process and investigate and correct them. You will also be required to answer queries via email and telephone.

Principal Accountabilities:

• Ensure customers are billed correctly


• Liaise with outsourced finance services (SSCL), other internal teams and customers


• Provide a comprehensive administrative support service ensuring processes are followed, and improved over time


• Take a one team approach to workload management


• Work within financial rules, controls and processes


The team

The National Income Service sits within National Regulation and Monitoring. You will be joining the Commercial Billing Team, which includes General Drainage Charges and Time and Materials billing.

As this role will be part of a geographically dispersed team, some travel will be required for meetings such as Birmingham/Peterborough/Leeds/Warrington/Sheffield. Base location is flexible, and we are currently working in a hybrid way., Sets and delivers high work standards, demonstrates the drive to meet targets.

Prioritises and organises tasks and resources to ensure timely achievement of results


• Maximises work output by setting goals and priorities tracking and measuring outcomes and taking swift remedial action when necessary.


• Can be relied upon to regularly exceed goals agreed


• Is tenacious and perseveres when others might give up and by doing so achieves the desired results


• Anticipates forth-coming issues and adjusts actions as necessary.


• Willing to put in extra effort to meet urgent deadlines when required; shows dedication and commitment;; "goes the extra mile"


• Is resilient and performs well under pressure; responds positively to setbacks and develops alternative action, Finds and delivers optimal solutions by effectively analysing all the information, probing to develop alternatives and taking sound and timely decisions.



• Uses previous experience and careful analysis to identify potential problems, effective solutions and arrive at sound decisions.


• Identifies and asks appropriate questions to explore and detect root causes of problems or sources and quality of evidence.


• Applies sound techniques to analyse problems, generate options and select best course of action.


• Seeks out and considers the best available information before making decisions. Probes, checks and confirms veracity of data as appropriate.


• Confronts head-on difficult situations where major decisions have to be made quickly.


• Makes sound decisions based on complex or incomplete information and/or within limited timescales.


• Escalates issues when they are beyond own limitations and/or have consequences further than own responsibilities., Please give an example of a time where you have ensured that a customers received a consistent and clear message supported by accurate and timely information., Recognises the concept of both internal and external customers and treats both equally well.



• Identifies and addresses the needs of customers, delivering what is promised and ensuring that they are satisfied with the outcomes.


• Takes personal responsibility to meet customer needs; is polite, courteous and professional


• Ensures customers receive consistent and clear messages supported by accurate and timely information.


• Regularly monitors and measures customer satisfaction and looks for ways to improve customer service


• Anticipates and balances the needs of a range of customers with conflicting priorities.


• Keeps customers informed and manages expectations


• Handles complaints effectively, defuses anger and tension and resolves problems


If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.

We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.


• excellent information and data analysis and interpretation skills.


• a keen attention to detail, capable of delivering to a high standard and taking personal responsibility for your work.


• excellent written and verbal communication skills to enable frequent contact with internal and external customers.


• demonstrable experience in using various IT applications (Word, Excel and database management)


While necessary training will be provided, we expect the successful candidate to have the ability to learn this role quickly.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.