National Sales & Commercial Manager

Lead the performance of our UK retailer network to deliver on sales targets, client satisfaction and ensure delivery of modern luxury principles in retailer client interactions.,

• Oversee the management of UKNSC sales funnel at the aggregate and retailer level, and holding central accountability for UKNSC sales performance on new vehicles


• Oversee the management of new and used car sales performance for retailers


• Oversee the management of new and used car client satisfaction for retailers


• Develop and implement strategies to improve retailer performance and sales results including client satisfaction


• Monitor sales data, performance metrics, and market trends to identify areas for improvement


• Maintain strong relationships with retailers at a site and group level


• Manage the RPM teams to optimise conversion rates, maximise sales opportunities and client satisfaction metrics


• Efficiently deploy and allocate Retail Performance Managers to regions, groups, and specific rooftops in the UK network, monitor and adjust team assignments based on workload and performance metrics


• Ensure the Retail Performance Management provide appropriate support and interventions to our retailer network


• Manage the RPMs team to optimise lead handling processes and maximise sales opportunities


• Monitor adherence to visual merchandising standards and Modern Luxury Priorities


• Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time.


Key Performance Indicators


• Sales performance


• Retailer satisfaction


• Conversion rates and funnel performance


• Client satisfaction


• Retailer adherence to brand standards


• Group and UK regional performance


• eNPS


Key Interactions

UKNSC

• Brand Directors


• Customer Experience


• Communications and Insights


• Financial Services (inc. LBG)


COEs

• Market and Business Operations
  
  Leadership, team management and communication


• Relationship management and collaboration


• Strategic thinking and analytics


• Excellent sales optimisation and commercial experience


• Client-centric approach


• Sales funnel management


• Lead management


• Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.


• You view things as a team rather than individual project level, considering the wider team needs.


• Strong interpersonal/communication skills, including ability to manage/lead/support relationships and communicate effectively at all levels.


• Strong influencing skills.


• Relevant degree or equivalent experience preferred / Relevant apprenticeship or equivalent experience preferred.


Personal Profile


• Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.


• An inspirational Leader.


• A customer love mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable.


• Someone who supports team unity, who actively develops and empowers other team members.


• Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged.


• Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs.


• Someone who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment.


• Able to work independently and collaboratively with teams, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.


• An individual with the capability to combine a short term, pragmatic focus with medium term planning.


• A resilient and enthusiastic who responds constructively to new ideas and inputs.


• A good communicator with the ability to communicate complex ideas.


• An effective team player, actively develops and supports team members


• An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
  
  JLR is a House of Brands. Range Rover. Defender. Discovery. Jaguar. Truly distinct, global brands that embrace our modernist design philosophy and are emotionally compelling and unique. JLR's Reimagine strategy - to realise our vision to be proud creators of the most desirable, modern luxury brands, for the most discerning of clients - is delivering a sustainability-rich vision of modern luxury by design and we are transforming our business to become carbon net zero across our supply chain, products, and operations by 2039., At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.


You will find the opportunities to further your career with a world-class team, access to select two of our luxury premium vehicles to lease at an extremely favourable cost compared to traditional company car lease schemes, membership of a competitive pension plan, private medical cover (which includes travel insurance) and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.