Neighbourhood Action Coordinator

Responsible to: Director of Partnerships
Location: Pembroke House, 80 Tatum Street, SE171QR, Walworth Living Room, All
Saints Hall, Surrey Square, SE172JU, and surrounding areas. As we are a
neighbourhood based organisation we believe it is essential to our work that staȨ
are present in one of our sites in Walworth as much as possible.
Hours of Work: Full time 35 hrs per week, usually 9-5 Tues-Sat

• , with some

evening meetings (taken oȨ as TOIL). This role is not suitable for regular remote
working .


• From Autumn 2024 we intend to open the Walworth Living Room on Saturdays to

better engage with residents who work during the week. We are therefore building, Day-to-day you'll be working across a range of Pembroke House programmes and
neighbourhood projects, working closely with residents, local organisations and
team members to form relationships which build towards action., Over the last 8-10 years at Pembroke House we have worked in a variety of ways to
try to make a positive diȨerence to our neighbourhood, from community
organising on the estates around Pembroke House, building relationships with local
TRAs (tenants and residents associations) and forging links with other
organisations with a community organising ethos such as Citizens UK, Parent
Action Southwark, and English for Action. We've also worked to build partnerships,
from the ambitious mass engagement strategies of We Walworth , local
collaborations for the Walworth Group , the Covid-19 Emergency Food Hub and the
Neighbourhood Food Model . What unites these initiatives is a belief that our role is
to support collective action that creates meaningful and lasting change within the
neighbourhood.

This role requires someone who can build on this legacy, with the sensitivity to
adapt diȨerent strategies to diȨerent situations, and motivate and support others
to drive forward action., This job description a nd person specifica tion outlines the key a ccounta bilities of,
a nd output required from, the postholder a s well a s skills, qua lifica tions a nd
experience needed in order to ca rry out the role. It is not a definitive list.

Main Duties and Responsibilities


NEIGHBOURHOOD ACTION PROJECTS:

1 Doorstep Conversations

Project lead for a doorstep conversations programme. Work with a small
group of residents on an intensive programme of door-to-door conversations
focussed on how well people know their neighbours and what is needed to
help people get to know their neighbours better.

You will lea d on; recruiting residents, hosting tra ining sessions (with the
support of a nother experienced tra iner), ensuring sa fety of the pa rticipa nts,
keeping the group motiva ted a nd enga ged, overseeing the ca pture of
conversa tions, a nd sha ring outcomes in a written report a nd verba l
presenta tion.

2 Community Leadership Training

Work with colleagues to plan a Neighbourhood Leaders Training programme,
which draws on Pembroke House's successful 2024 Neighbourhood Leaders
training.

You will work with collea gues to pla n sessions, crea te a project timeline, a nd
sha pe course content. You will lea d on booking fa cilita tors a nd a dministra tion
of contra cts, room booking, refreshments, recruitment ma teria ls, pa rticipa nt
recruitment & rela tionships, hosting sessions, ca pturing feedba ck a nd
outcomes., Put together a series of public talks for the Walworth Living Room with
invited speakers giving practical examples of neighbourhood action that could
inspire others to action.

You will lea d on genera ting idea s a nd conta cts for potentia l ta lks, design a nd
scheduling of the progra mme, spea ker booking, room booking a nd
refreshments, publicity ma teria ls, enga ging residents, hosting sessions a nd
monitoring a ctions a rising.

4 Free Room Hire oȨer for Neighbourhood Action groups

Clarify, publicise and oversee our free room hire oȨer for groups who are
taking action in the local area.

You will lea d on publicising the oǡer, meeting with groups, overseeing their use
of the spa ce, a nd reporting.

ORGANISATION-WIDE COMMS & ENGAGEMENT

5 ENGAGEMENT

Meet and engage a high number of local residents in the neighbourhood,
raising awareness of Pembroke House's wider activities, and directing
residents to the activities that they are interested in participating in.

6 COLLABORATION WITH OTHER PROGRAMME LEADS

Work with other programme leads to:


• Drive footfall to the Walworth Living Room, as a place for people to

connect, and as a base for taking action.


• Build engagement with Neighbourhood Food Model activities.



• Build recruitment for Social Model of Health sessions.



• Plan engagement and comms for annual Pembroke House activities

and events including the AGM and festive reception., 8
• Attend special events organised by Pembroke House which may be

during the evenings or at weekends.

• Attend monthly team meetings held during the evening.


• Complete other tasks commensurate with the level of the role


• Take part in weekly and monthly meetings of all staȨ or smaller

project-based teams helping foster eȨective team-working and a
coherent approach across all our activities.

• Contribute to developing the learning framework for our organisation

as a whole by taking part actively in discussions and learning days.

• Take part in the life of Pembroke House by mucking in when a team

eȨort is required to get something done.

• A commitment to the Equal Opportunities Policy of Pembroke House


• You may be asked to act as a First Aider and Fire Marshal


The above job description is a guide to the work you may be required to undertake but
does not form part of your contract of employment. Pembroke House reserves the right
to change the duties detailed in this job description to reflect changing circumstances.
Changes will be introduced following discussion with the post-holder.

We will oȨer guaranteed interviews to any candidate who meets the essential
person specification AND who also has either a strong connection to Walworth, is
from ethnic minority backgrounds or has not accessed higher education., A knowledge of community organising methodology (see for example Community
Organisers , Act Build Change or Citizen's UK ) would be beneficial, but not
essential, as there will also be other approaches or experiences that you could
draw on for this role., You'll be an energetic person who loves meeting new people and can inspire others
to take action. Working within a racially and ethnically diverse community that has
experienced traumas of systemic injustice, you will be able to support people to
build a sense of trust and empathy across the diversity of Walworth.,
• Experience of successfully encouraging others to Application

take action in a community programme, activity or
action.


• Experience of working collaboratively with others Application

to take action in a community setting.



• Able to articulate what happened as a result of Interview

community actions in which you played a part.


• Experience of working within a racially and Application

ethnically diverse community that has
experienced traumas of systemic injustice. & Interview

Experience - Desired


• A strong personal connection to Walworth, e.g. as Application &

a resident, through family, or work.
Interview


• Community organising, or campaigning work Application &


• Experience of storytelling for community action


• Experience of comms/publicity for campaigns or Interview

community programs

• Conflict mediation experience, Experience with trauma-led approach


• Experience in reporting impact, using monitoring

data to track projects, inform decision making, Application
and adapt working strategies.


• Fluency in a language other than English, Application

particularly Spanish or Arabic



• Familiarity with Airtable, Google Suite, and/or Application

Adobe Suite.

Personal Attributes - Essential


• A people person who enjoys engaging with people Interview

from a wide variety of backgrounds

• A commitment to the value of engaging people in

building collective power

• Ability to manage competing demands and

priorities on time

• A flexible, proactive approach


• A commitment to a test and learn

approach-trying things out, seeing what happens
and then adjusting the approach

• Comfortable working in a small and growing

organisation and in a continually changing
environment

• Ability to operate with a high degree of

confidentiality and diplomacy, amongst colleagues
and members of the public

• A commitment to the Equal Opportunities, Data

Protection, and Child and Vulnerable Adults
Safeguarding Policies of Pembroke House,
• Awareness of diȨerent strategies used in Interview

campaigning, community programs, or community
organising, and able to reflect on the strengths
and weaknesses of diȨerent approaches, drawing
on various approaches as appropriate to the task
in hand.

Pembroke House, is a centre for social action and residential community in
Walworth, south-east London.

We were founded in 1885, by students from Pembroke College, Cambridge, as one
of the first settlement houses. Shocked by growing poverty and inequality, the
pioneers of the settlement movement sought a new approach: taking up residence
to live, work and solve problems alongside local communities. We continue to
share a building with St Christopher's church, which has its routes in the same
student settlement.

For over 130 years, we've been working to bridge traditional divides and unite
people - whatever their background or walk of life - in building a better Walworth.

a staȨ team that can support community events and activities on weekday
evenings and Saturdays. Our ideal candidate would be able to work a Tues - Sat
schedule, and MUST be available to work evenings at least once a week, and some
Saturdays. There is some flexibility as to how many Saturdays would be required of
this role.

A reduced 28 hours contract (0.8FTE) may be considered.

Salary: £29,903.50
Contract length: 1 Year, Salary: £29,903.50 FTE per year (pro rata)

Cost of living will be reviewed annually and is currently pegged to the Higher
Education single pay spine - a collective agreement negotiated between five trade
unions.

Working culture
Many of the team are part-time employees and we all come from diverse
backgrounds and experiences - ranging from local and central government and
youth & community work, to academia, music, performance and politics. Each
staȨ member has a personal development budget to ensure they feel confident in
their roles and have space to grow.

Food plays a central and growing role at Pembroke House: when possible we run
community lunch clubs, monthly team dinners, healthy breakfasts, and lunches.
We also do team trips to shows and exhibitions and oȨer a staȨ discount on food
and drink at the Walworth Living Room.

We invest in a lively oȩce culture, and support our staȨ to work flexibly when this
can be accommodated. No-one at Pembroke House is confined to a desk or
computer - everyone chips in with projects, events and activities.

We subscribe to a generous cycle to work scheme as well as an electric car
leasing scheme., We want to support our staȨ as best we can, and recognise that time away may
be needed for diȨerent reasons.

Annual Holiday Leave: 28 days paid annual leave per annum (pro rata), plus the
standard Bank and Public Holidays and three discretionary days between
Christmas and New Year.

The leave year begins on 1 April. During the first year of employment, you will be
entitled to annual leave on a pro rata basis

Sick leave: Once staȨ have passed probation they are entitled to our enhanced
sick leave policy

Dependency Leave: We know that balancing work with caring responsibilities is
hard, which is why we have a policy that allows for some time oȨ to support this., Compassionate Leave: When serious and life changing events happen, our
compassionate leave policy allows for time oȨ to process and recover.

Pension
A 5% employer's contribution to the pension scheme is oȨered, subject to
qualifying criteria.