Neighbourhood Estates Supervisor (Caretaking)

We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life. This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents., Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are expanding our Neighbourhood Estates Team within Housing and due to this, we have a fantastic opportunity for a Neighbourhood Estates Supervisor (Caretaking) to join the team. The team performs the caretaking and cleaning function for all of Gentoo's high-rise buildings throughout the City of Sunderland. In this role, you will support the Neighbourhood Estates Manager to lead and coordinate a team of Caretakers to ensure exceptional service delivery in all aspects of the Caretaker Service. We are looking for a customer-focused individual, with a drive to help us deliver improved Tenant Satisfaction Measures (TSMs) in line with our delivery model. We are looking for a can-do attitude and passion for delivering excellent customer service, with the proven ability to deliver exceptional performance both personally and as part of the team. We are looking for a flexible approach to work, it's essential applicants hold a UK driving licence and can use their own vehicle to meet the travel requirements of the role, you will be able to claim for all business mileage. The role is subject to a basic DBS paid for by Gentoo.

• Please note that we will not be accepting applications from candidates who have recently applied for this vacancy Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Main responsibilities: Supervision of the Caretaking team to maximise productivity, performance and quality whilst ensuring the development of the Team. Execution of all works, ensuring compliance with all appropriate Health and Safety legislation, standards and regulations. Ensure targets and performance
standards are delivered. Effectively plan and maintain appropriate levels of staff cover throughout our high rise buildings. Maintain effective administration of orders, including the requisition of materials required and the receipt of materials to ensure a continuous caretaking service. Liaise with local Housing Management and Repairs and Maintenance Teams to ensure a smooth and efficient service for our customers. Undertake the role of Caretaker where required.

A full UK driver's licence plus the ability to use your own vehicle to meet the travel requirements of the role. Previous experience in supervising a team, with experience in caretaking/cleaning. Proven experience in delivering and developing excellent customer service. You will have the demonstrable ability to lead and motivate a team to achieve performance targets. It's essential that you have Caretaking/cleaning knowledge, with an awareness of current health and safety legislation. Demonstrable organisational, administrative and IT skills. Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. 12.30 pm finish on a Fridays Flexible working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.