Neighbourhood Manager

Managing the operational day to day running of the Neighbourhoods Team, ensuring our customer service standards are met

• Developing, delivering, and monitoring a customer focused and consistent approach to the delivery of Tenancy Management, and neighbourhood management across the locality areas.
• Promoting collaborative working and agile working practices to ensure all areas of the service are considered and supported as needed.
• Using system thinking, customer journey mapping and other relevant methods to own your service area and improve the systems and processes to be more efficient and improve the customer experience.
• Ensuring excellent case management and joint working is delivered by the team across IVH and external partnerships.
• Attending tenants and residents' association meetings, arranging and facilitating focus groups and open meetings with residents as required.
• Ensuring compliance with the Housing Acts, ASB, Crime and Policing Act and Health & Safety legislation and all related statutory guidance.
• 
  
  Experience of working in a similar role dealing with Tenancy Management
• Previously dealt with challenging situations and complex lifestyles
• Knowledge of Tenancy Management and Lettings processes in Social Housing
• The ability to develop positive and successful working relationships with other agencies and partnerships internal and external customers;
• Excellent communication and interpersonal skills;
• Strong problem solving and decision making skills
• An exceptionally high standard of customer care and service
• The ability to make a difference with aspirations to make positive impacts on people's lives and celebrate success.
• Good written, verbal, numeracy, telephone manners and IT skills (including Microsoft Office 365 )
• Willingness to work towards a CIH level 4 qualification Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
  
  Are you an experienced Housing/Neighbourhood professional with a passion for making a difference in our communities? Do you want to make a real difference to peoples lives? Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing effective tenancy and neighbourhoods services within the communities we serve. You will help customers achieve and maintain a successful tenancy by providing a home that's right for them and offering tailored support if and when needed.