Neighbourhood Officer

When you become a part of THCH, you have the opportunity to contribute to work that goes beyond bricks and mortar - work that changes lives and creates lasting impact. By offering local, sustainable, and affordable services delivered by talented people, we create places people are proud to call home.

If you are passionate about community development, bursting with fresh ideas and innovative approaches, and looking for challenging yet rewarding projects, we'd love for you to be a part of our journey.

About the role

Are you a seasoned property professional with a passion for delivering exceptional customer service? We are seeking a dynamic Neighbourhood Officer to join our Team. You will play a pivotal role in managing the day-to-day operations of Neighbourhood services, annual visits, void management and other tenancy services issues.

With a strong housing background and in-depth knowledge of the General Needs and Leasehold Services.,

• Deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.


• Provide a proactive and customer focused housing management service across a housing patch.


• Act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
  
  Proven experience in leasehold and property management


• Excellent communication and interpersonal skills


• Strong organisational and time management abilities


• A customer-focused approach