Neighbourhood Officer / Housing Officer

Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow. Our customer corporate objective is, to help customers to achieve and maintain a successful tenancy by providing a home that's right for them and offer tailored support when and where needed. To do this we will; Create a place based tailored service that provides clarity of responsibility for both colleague and customer, where we do what we say and have a clear focus on outcomes. This role will help us to do this by working with all relevant teams to deliver a customer focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes. In this role, you will be responsible for

• Responsible for visiting customers, providing advice and reviewing tenancies.
• Management of identified neighbourhoods, their environment and customers;
• Working closely with Community Safety Officers, as well as managing a case load of Low Harm Anti-Social Behaviour to keep our communities safe
• Responsible for viewing and sign ups across neighbourhoods in a timely manner, supporting customers to maintain tenancies
• Getting to know our customers so we tailor our services to meet their needs accordingly
• Support the estates team to tackle estate management priorities such as litter, fly tipping and graffiti. Such as; assisting with enforcement through the LA or leading on clean up days and community events as well as education activities for residents
• Collaborate with internal and external stakeholders to delivered desired outcomes for customers and communities
• Monitor performance in all functions against KPIs and use data to inform decision making and add value to drive improvements in terms of cost, quality and productivity to maximise returns and customer satisfaction to continuously improve operations and outcomes
• Using a place-based approach, work with partner agencies, voluntary agencies and residents
• To champion, promote and adhere to our Customer Service Standards
• Support the roll out of our Digital Services, including providing support to customers to register and use the IVH App.
  
  Experience of working in a similar role with experience of working closely with customers to tackle complex issues, such as ASB, tenancy & neighbourhood / estate issues
• Experience of dealing with people from diverse backgrounds
• Knowledge of social housing and it's legislation
• Be IT literate including Microsoft Office 365 Due to the nature of the role you must have a flexible approach to working hours and hold a valid driving license due to the travel involved in the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.