Neighbourhood Repairs Administration Assistant

Our Repairs Assistants are a key team in ensuring Onward Homes deliver a first-class repairs service to our customer across our 35,000 homes in the Northwest of England.

The purpose of the role is to provide technical and general administration of the repairs process working proactively with our customer contact centre, Neighbourhood repairs teams and contractors to deliver a first-time fix solution where possible.

This role is home-based, where there is no daily requirement to attend an office but with flexibility to attend the office twice a week.

Key responsibilities

Data entry and Administration

Enter data into Onwards Asset Management systems ensuring good standards of data quality.
Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
Raise works orders and update project details on the Asset Management systems.
Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
Extract standard reports and produce ad-hoc reports as required.
Provide support and advice to others in the team as an advanced user of the Asset Management systems.
Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings.
Contracts and Budgets

Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
Monitor contractor performance and customer satisfaction.
Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
Follow and Implement action plans to address budget variances.
Ensure that delegated authorities are adhered to.
Facilities Management

Support facilities management of regional offices e.g. alarm testing, raising repairs, weekly water testing.

Experience of delivering customer service
Experience of partnership working
Experience of working as part of a team
IT skills - Microsoft office to Intermediate level
Experience of following set policies and processes
Desirable:

Knowledge and awareness of related housing regulations/ law

Qualifications:

Educated to GCSE standard or equivalent qualification/ experience
Knowledge and understanding of building construction, property maintenance and planned investment

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we're committed to building 500 new homes each year. We do more than just provide a roof over our customers' heads, we're here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

We offer a competitive salary of £25,700.
32 days annual leave plus bank holidays.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the 'Learning for life' scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.