Neighbourhood Safety Officer

We are looking for an experienced problem-solver who can work well under pressure to join us as Neighbourhood Safety Officer. As Neighbourhood Safety Officer, you will prevent and manage anti-social behaviour to make sure our communities are safe places where people want to live and thrive. You will also monitor the impact of anti-social behaviour across the organisation to ensure that negative affects on our communities and the organisation is minimised, and ensure that staff are appropriately trained, mentored and supported in managing and preventing anti-social behaviour.

• Experience working in the social housing sector and understanding of housing policy and practice
• Experience in attendance and advocacy in the County Court
• Experience of managing legal processes and knowledge of legislation relating to anti-social behaviour, prohibited conduct and fitness for human habitation
• Excellent written and oral communication skills, with the ability to analyse data and communicate at all levels, in a variety of formats
• Demonstratable experience of developing and maintaining effective partnerships both internally and externally
• Demonstrated ability to deal with conflict and remain calm when confronted with challenging behaviour
• Ability to manage own workload autonomously whilst remaining accountable for your own actions
• Ability to think creatively and use initiative to analyse / problem solve and make reasoned adjustments and decisions
• Able to manage safeguarding issues and report concerns through appropriate channels
• Commitment to the delivery of exceptional customer service and the ability to treat all customers with equally high standards of respect and consideration
• Ability to challenge the 'status quo,' and to seek and deliver continuous improvement and service development
• Competent user of Microsoft Packages
• Full drivers licence and access to a vehicle
Desirable:
• Knowledge and understanding of User Centred Service Design, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.