Neighbourhood Team Leader

Do you value career development? Are you looking for a new social housing challenge in a beautiful part of Devon? Would you embrace the chance to lead a committed Neighbourhood team in an effective local authority housing service? We have an opportunity for a Neighbourhood Team Leader to join our in-house housing service (Mid Devon Housing) working across the district based from our Head Office in Tiverton. Our benefits include, As a Neighbourhood Team Leader your duties will include but are not limited to:

• Have a commitment to great customer service delivery
• Focus on leading a team that delivers our tenancy sustainment/rent arrears and allocations service and supports the wider delivery of our core housing services
• Achieving high levels of tenant satisfaction and tenancy sustainment
• To lead, motivate and manage an effective team of Neighbourhood Officers and Allocations Officers
• Contribute to the achievement of its housing targets and objectives across all service standards and performance indicators
• Play a key part in taking forward our services and delivering a community focused housing service that puts the tenants at heart of what we do
  
  Excellent communication and mediation skills are essential
• An ability to solve problems is also important
• You must be able to organise your own workload
• You need experience in housing management or a customer focussed service
• You must have an understanding of landlord and tenant obligations
• You will have a clear customer focus and a flexible approach
• You will have good people skills with a passion for making a difference
  
  Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to discounted shopping (online and high street) and events
• Discounted leisure memberships
• DBS check
• Employee Assistance Programme
• Excellent training and development opportunities leading to nationally recognised qualifications
• Monday to Friday (except following the 8 bank holidays and Christmas)
• Free parking at site