NEPTS Planner / Controller | Guy's and St Thomas' NHS Foundation Trust

We are looking for highly motivated and experienced Planner Controllers to join the busy 24/7 Non-Emergency Patient Transport Service (NEPTS) at Guy's and St Thomas'.

NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport due to their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to our Trust sites in South East London, or patients being discharged from our South East London locations to anywhere in mainland UK.

The post holders will be members of a busy 24/7/365 control room and will ensure the day-to-day management of all patient transport journeys are in line with NEPTS key performance targets. They will ensure that all patient journeys are delivered in a safe and efficient manner whilst manging in-house ambulance productivity and subcontractor performance.

The post holders will be responsible for the management and smooth running of the controlling and planning function of the patient transport service, ensuring that all journeys are planned to take into consideration the service requirements (core NEPTS, High dependency, secure or paramedic) and the patient requirements (mobility, age, care packages, medical condition) assigning the correct resource to provide a safe patient transfer in and out of our Trust locations.

NEPTS Planners / Controllers are part of the Planning & Control Team that ensure the safe and efficient planning and allocation of over 1,000 patient journeys per day.

• Use the NEPTS CLERIC system and transport tracking system for the daily management of NEPTS resources.


• Responsible for dealing with all day to day operational issues and ensuring that processes and policies are adhered to and that targets are monitored and achieved.


• Responsible for ensuring that resources and standards allocated to the team are properly and effectively deployed to deliver agreed outputs determined by Key Performance Indicators and to operate within agreed budgets.


• Work proactively in ensuring all operational resources are used efficiently and identifying continuous ways of improving our patient journey planning and allocation protocols.


Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas's sites including Renal and cancer services.

We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results.