Network Coordinator

We have a fantastic opportunity for a Network Coordinator to join our team in Ebbw Vale. Due to the nature of the role, we are open to applications from candidates who live in; or can commute from Newport, Cardiff, Swansea, Penarth, Barry, Porthcawl, Neath, Usk, Aberdare, Merthyr Tydfil, Llanfoist, Bristol, Chepstow, Pontypridd, Abergavenny, Nantyglo, Abertillery, Cwmbran, Pontypool and surrounding areas. Please note We have several positions for this role, so do not hesitate in applying as we actively supporting transferable skills for these positions. Due to the nature of the role the Customer Helpline runs 24 / 7 so flexibility for a varying shift pattern is also required in this position. As part of a global business in CRH and a Business Unit of Tarmac PLC, the career opportunities are limitless. We are working hard to create a dynamic and inclusive environment and it's important that our people come from a variety of different backgrounds. Role Responsibility Reporting directly to the Team Leader, the Network Coordinator will involve working as part of a wider project team where you will be an integral part in reporting on the day to day activities on the A via a contact centre. On a day to day basis, the responsibilities of the Network Coordinator will include the following (not exhaustive) :

• Monitoring and recording all activities and incidents on the project road
• Taking calls for the Customer Helpline
• Deploying appropriate resources to deliver the services
• Escalating issues that require the attention of the management team or the Incident Manager
• Liaising with emergency services and other relevant authorities
• Updating the Asset Management System
• Assisting in the management of roadworks, streetworks and abnormal loads
• Ensuring activities undertaken on the Project Road are accurately recorded within the Asset Management System
• Monitoring performance of the supply chain on the Project Road
  
  Good communication and administration skills
• Strong telephony and IT skills
• Ability to adapt and prioritise your workload in order of urgency
• Proactive with an ability to work effectively autonomously and as part of a team
• Ability to build trust with colleagues, employees and customer groups
• Act as first point of contact for external and internal queries, redirecting to the most appropriate person as necessary
• Carry out various daily administrative tasks as requested and deal with various forms of communication, emails, filing, telephone calls
  
  Founded in , Griffiths are a sustainable Civil Engineering Contractor that helps connect communities through delivering Road, Rail, Water, and Utilities projects.
We pride ourselves on delivering the highest quality projects in a healthy, safe, and sustainable manner to improve people's everyday lives.

For the successful Network Coordinator , we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits :
• Training & Development
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents