Network Engineer

You will report to & work closely with the Senior Network Engineer supporting the development, implementation & continuous improvement of the IT Services across the College. You will be assisting with the management of the College Networking Infrastructure providing technical knowledge & skills to assist in delivering improvements across all areas. Apprentify are hiring on behalf of our client. The Information Technology team is responsible for the provision of an effective and responsive technical support service to IT users across the College, and for the development of a reliable, resilient IT infrastructure to support the business needs of the organisation. The team is split into a number of groups, each of which has responsibility for delivering specific parts of the IT support required. You will report to and work closely with the Senior Network Engineer supporting the development, implementation and continuous improvement of the IT Services across the College. You will be assisting with the management of the College Networking Infrastructure providing technical knowledge and skills to assist in delivering improvements across all areas. Based at the Sutton Coldfield Campus but will be responsible for the service across all sites and therefore will be required to work across all sites. Roles and responsibilities:

• Assist Senior Network Engineer in the design and implement network solutions as required
• Provide technical assistance at first and second line support for users.
• Remote and on-site troubleshooting, fault finding investigation and analysis
• Provide technical assistance at second and third line support for users.
• Installation, management and configuration of Network Devices and Cabling.
• Management and administration of office 365 including email
• Assist in the running, support and administer backup routines, applications and hardware
• Remote and on-site troubleshooting, fault-finding investigation and analysis
• Responding to and resolving incidents according to agreed SLAs
• Maintain ownership and provide detailed update of incident progress in Service Desk system
• Document new solutions and procedures as necessary.
• Proactively maintain and develop knowledge of any specialist area
• Attend training sessions
• To communicate effectively and apply customer care principles at all levels
• To contribute to the effective provision of IT Services for all staff and student users in line with service standards.
• Work closely with all members of the IT Directorate.
It may be necessary from time to time to work outside of standard office hours, which may also include occasional evening and weekend work,
• Senior Network Engineer
• Network Architect
• Principle Network Engineer
Our Level 4 Network Engineer Apprenticeship Covers:
• Installing, configuring and testing network components
• Analysing network performance
• Upgrading networks
• Delivering and managing high quality services
  
  A minimum of GCSE grade 4/C or above in both Maths and English. (Evidencable).
Strong communication skills (both written and verbal) Understanding of Cisco technologies is desired but not essential., Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Network Engineers are indispensable in maintaining the functionality and reliability of computer networks across diverse sectors and organizational scales. From small businesses to large enterprises, they play a pivotal role in ensuring seamless network operations. Their tasks range from installing and configuring networks to troubleshooting issues, all while adapting to evolving technologies such as 5G and Cloud computing. These professionals are adept at swiftly resolving hardware and software issues, minimizing disruptions and downtime. Their focus extends beyond technical proficiency to include meeting organizational requirements and compliance standards. Effective communication with stakeholders is paramount, as Network Engineers collaborate with management, team members, clients, and suppliers to deliver reliable network services. Whether working in-office or on-site, Network Engineers demonstrate versatility and teamwork within organizational structures. Their efforts contribute significantly to the smooth functioning of network services, enhancing operational efficiency and reliability across various business environments.