Network Engineer

You will assist the Network Manager to achieve regulatory performance targets and ensure network assets are managed within budget. You will be pro-active in resolving customer related issues, such as flooding, pollution and blockages whilst positively representing Welsh Water. You will work within a shift rota as well as participating in standby rota to deliver exceptional customer service. Your responsibilities will include: 1. Resolving Customer related issues with regards to the sewerage network, taking ownership and resolving to a satisfactory conclusion. To include but not restricted to:- Flooding, Pollution, Collapse, Blockage, Rising Main Bursts, Odours. 2. Assisting the Network Manager and reviewing the departmental budget, workload and manpower requirements. 3. Liaising with asset strategy, local asset management and capital delivery teams to ensure risks are identified, understood and solutions developed. 4. Assisting the Network Manager with external stakeholders to develop and maintain strong regulatory relationships eg. Natural Resources Wales representatives, and participation with community groups when appropriate. 5. Ensuring all activities are carried out in line with health and safety policies and procedures. 6. Developing and maintaining a quality management system and achieve a high standard of internal and external audit compliance. 7. Ensuring all service providers are effectively managed and are compliant with management systems & processes. 8. Provision of technical support to service providers and Welsh Water operational staff. 9. Identify cost effective operational or reactive capital solutions for complex network issues to ensure that customer and environmental issues are quickly resolved. 10. Ensure all investigations into sewerage network issues are of the highest standard and compliant with respective procedures. 11. Monitor and review telemetry alarms. Carry out detailed investigations and make recommendations that reduce alarm activity and improve operational efficiencies. 12. Emergency Response - provision and testing of appropriate functional contingency plans. 13. Responsible for the management of the Access to Assets Procedure. 14. To cover and deputise for the Network Manager as appropriate, participate in relevant regional groups as required.Who you'll work with Internal

• DCWW Management Team - operations, H&S, HR, planning, finance & communications
• DCWW Contract Partners - Delivery managers where appropriate
• DCWW Wastewater operational team colleagues
External
• Environment Agency/ Natural Resources Wales
• Local Authorities & Emergency Planning groups
• Health & Safety Executive as required
  
  A minimum HNC qualification in Civil Engineering or working towards this
• Full and valid driving licence
• Experience gained through understanding of wastewater service delivery working within high performance teams
• Ability to think strategically but also able to ensure effective day to day delivery of services
• Computer Literate, with experience of Window applications & SAP
• Understanding of planning and scheduling of work processes
• Ability to develop positive working relationships and to be seen as a highly credible representative of the business is required for this role
• Excellent communicator (verbal & written) with strong interpersonal skills with the ability to communicate ideas, targets & solutions to colleagues and service providers
• The ability to gather, understand, analyse and interpret information & concepts, verbal or numerical, about people or situations, quickly
Good to know

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019. Job Segment: Network, Compliance, Civil Engineer, Network Engineer, Technical Support, Technology, Legal, Engineering

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
• Option to buy additional annual leave up to 5 days per year
• Enhanced employer pension contributions - Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Free on-site parking at all our sites
• Discount off all Welsh Water visitor attraction centres and gift shops
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment. Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.