Network Engineering Professional

The success of the function is based upon customer centric KPIs and proactive fault resolution, monitoring & resolution processes.

• The Mobile Operations teams support and manage system and service performance of services for Mobile
Voice and Data services for all mobile brands.
• This person will work as part of the Corporate Solutions team and related platform support and the platforms
and services used to host them, within the operational and test bed arena.
• Be part of improvement initiatives to the Mobile Network Corporate Solutions team and will identify and drive
through to completion service improvement initiatives, by influencing both internally and externally.
• The Corporate Solutions team is accountable for the delivery of complex business products and services into
the network and ensuring the best customer experience for all DataVPN & IoT specific services.
• Team members partake in incident, change & problem management as well as project related work. Members
also participate in a 24x7x365 emergency callout rota.The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.What you'll be doing
• Work as part of the team in accountability for the
technical quality of the end to end DataVPN & IoT portfolio, ensuring systems deliver to the required level of service, to protect key business revenue streams.
• Development of corporate solution designs to meet a
complex mix of customer requirements and present the design & solution to customer forums.
• Preparation and participation in key technical review
events during the products life-cycle.
• Work as part of the team on technical stakeholder
engagement with clients, peers, 3rd party delivery partners and vendors as required.
• Apply diligence & awareness in relation to potential
infrastructure risks and vulnerabilities, paying particular attention to capacity and resilience.
• Support and implement the strategy in respect of
DataVPN, deploying new systems, configuration changes, managing upgrades and maintenance, whilst maintaining a high level of service availability, operational efficiency and quality.
• Will be required to take part in departmental on-call
rota as operational requirements dictate and in-line with company non-standard hours policy.
• Ensure that individual and team skills and behaviours
are developed in line with business and operational


• Have a desire to learn & understand mobile data
architecture, protocols, principles and services.
• Basic understanding of the OSI and TCP/IP models.
• An understanding of one or more networking
protocols and technologies (IPsec, HSRP, BGP, OSPF, IPv6, BFD, QoS, MPLS, VLAN).
• Basic understanding of 2G/4G/5G mobile
technologies.
• Have an appetite to present information clearly
with impact to both technical and non-technical audiences.
• Strong communication and diplomacy skills are
required in order to guide, influence and convince others.
• A strong aptitude and a creative approach to
delivering high quality services to our corporate customer base in order to ensure that they can leverage the maximum capability from our services.
• Experience in a 24x7 real time, service support
environment.
• Experience of handling & resolving operational
incidents in supporting and delivering complex solutions successfully

BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.' We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.


• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop