Network Engineering Professional

In Network Services Operations we monitor and manage BT's UK and global networks and services, 24 hours a day, 365 days a year. This role includes working on Networks which require security clearance. Therefore, candidates must be able to obtain SC clearance if they don't already have it. Our job is to identify and deal with any problems before they impact service where possible. Where this is not possible, we react to failures that do occur, ensuring we communicate to our customers and stakeholders quickly, accurately, and effectively, as well as ensuring we get service restored for our customers in the most efficient manner possible. We do all of this to ensure our customers get a brilliant service experience today and in the future. We work closely with other teams, including field engineers, BT's customer facing units as well as other Network Services teams (such as design, technical services, etc.) and with our key external suppliers and equipment providers. As technology advances, the teams within Network Operations are everchanging and ever-growing in order to facilitate for any growing demands on our network.What you'll be doing

• Responsible for surveillance of the network using all appropriate Tools
• Use Network Management Tools for initial alarm notification to correlate all relevant information to determine faults/incidents requiring action
• Instigate remote fix where possible, otherwise utilise Field Resources to undertake equipment restoration at nodal locations. Keep Customer advised of impact and progress. Keep regular logs on team database for handover purposes and to record performance information.
• Manage any fibre repair, use Openreach tools to create the Openreach fault and then task engineers as necessary.
• Accept customer reported faults over agreed ticketing systems and ensure timely fix and restoration.
• Complete maintenance routines and conduct other audits to optimise the network
• Manage any planned works ( PEWS ) instigated by the team, for example Card switches. Advise the customer of any PEWs instigated by other parties ( eg Openreach cable ) with impact statement
• Manage the software upgrade process of network elements and nodes.
• Manage the escalation process of complex faults/issues to 2nd/3rd line.
  
  Technical understanding/experience of Transmission Networks Operations ( SDH ) is preferable.
• Other experience of working within Technical fields such as networks/systems & IT environments is desirable.
• Able to effectively communicate with customers, colleagues, and senior stakeholders in a range of different scenarios through both verbal and written techniques.
• Able to demonstrate strong problem-solving skills.
• Proven track record of working strongly within a team, collaborating with colleagues to focus on the customer.
• An appetite and proven history of self-learning for the future in a technical environment.
  
  BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you're interested in the power of potential, why not join us today and release yours?, BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.' We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Tailored training and development opportunities to continue to build your career 25 days' annual leave (not including bank holidays), increasing with service Life Assurance Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10% Direct Share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks 3 volunteering days per year Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network, Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.