Network & Infrastructure Manager

We are recruiting for an IT Network & Infrastructure Manager to join our Technology team in Bristol.

Your Role

Reporting to the Head of IT Operations, you will be a member of the IT Ops Team and lead the IT Infrastructure Team owning responsibility for the delivery of all IT network and infrastructure and platforms to support our enterprise applications and related services to the firm. You will be responsible for meeting or exceeding resultant SLAs and OLAs, including the measurement and monitoring of relevant KPIs and responsible for controlling spend, whilst maintaining a customer-focussed approach to the role by building relationships with key stakeholders.

As our IT Infrastructure & Applications Manager your day-to-day remit includes:

• Ensuring that the firm's IT network and infrastructure meet agreed availability and performance KPIs and that the firm's network and infrastructure has sufficient capacity to support planned growth, and sufficient flexibility to meet unplanned growth in a timely manner.


• Ensuring the Confidentiality, Integrity and Availability of the firm's network and infrastructure and Information Assets in accordance with the requirements of firm's ISMS and contractual agreements with clients.


• Checking that all enterprise / back-end physical, cloud and software assets are supported, maintained and managed through their full lifecycle and that all assets are recorded and properly licensed.


• Confirming that support services are available from the IT Application and Services Team (and their suppliers) as defined in the relevant SLAs and OLAs.


• Meeting or exceeding the SLAs and OLAs for which the IT Network & Infrastructure Team are responsible, including the measurement and monitoring of relevant KP, Our IT team makes sure our capabilities match our ambition. We are always looking to challenge convention in the way we use technology. We are a digitally enabled and data-driven firm, and we use technology to continually adapt our approach to meet our clients' changing needs. Our IT team consists of developers and technical professionals, 1st, 2nd and 3rd line analysts who provide support for all of our people, a management team and Information Security, who ensure we are continually improving business processes, best practice and policies. We provide training our people to make sure everyone at TLT can work together, and with our clients, as effectively as possible.
  
  Be an excellent people leader whilst having a fundamental understanding of infrastructure (both cloud and on premise) to underpin a modern tech stack


• The ability to support the TLT digital aspirations and roadmap


• Substantial experience in a technical management role, managing a team and third-party suppliers delivering infrastructure to at least 2,000 end-users in a multi-site business-to-business services organisation


• Experience of selection, implementation and operational support of technologies and services currently used by the firm, including: Microsoft Cloud Technologies, Active Directory, Group Policy, SCCM, etc.


• Experience of selection, implementation and operational support of Infrastructure and related services, e.g. VMWare (virtualisation and VDI), MimeCast, Symantec Anti-Virus, Palo Alto firewalls, Networking, Mitel Telephony, BES, Mobile Iron, Video Conferencing and Audio-Visual Equipment, etc.


• A broad understanding of other areas of IT including IT Service Delivery, IT Training, Programme & Project Management, etc.


• Substantial experience of working within an ITIL environment with excellent knowledge of incident, problem and change management


• Experience of working with disaster recovery and business continuity


• It will be desirable to own previous law firm or similar partnership/professional services experience, including an understanding of commonly used legal applications and services.
  
  Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.


We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,200 people in offices across the UK and a network of partner firms across Europe, India and the US. In 2021 we were named The Lawyer's Law Firm of the Year, recognising our incredible success story.

Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.

At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people.