Network Voice Engineer

Technology Services is a function within the Joint ICT Department of Hampshire Constabulary and Thames Valley Police. We are responsible for keeping the blue lights on and delivering innovative solutions to ensure Police Officers and staff can access key services that allow us to stay online, connected and ahead of the game. We are looking for dynamic technologists to help support our next generation infrastructure environment.

You will play a key role in supporting our business-as-usual initiative responsible for resolving technical issues, assist with lifecycle management of existing solutions and carry out routine housekeeping and maintenance checks to maximise system availability. You will apply functional knowledge and technical support to our various network offerings and contribute towards innovative solutions to our customers.

> Demonstrate excellent troubleshooting skills to investigate, diagnose, and rectify issues relating to services in an enterprise environment.

> Effective written and oral communication skills, customer focused, who is a flexible, adaptable, problem solver and able to work systematically within a team and with little direct supervision.

> Able to interpret, design and challenge complex designs, and have strong communication skills including experience in communicating complex technical information to different target audiences.

> Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential

> Ability to produce high quality technical documentation including;

> Standard operating procedures

> Knowledge base articles

> Detailed troubleshooting documentation

> A subject matter expert and having worked with one or more of the following technologies/areas;

• Avaya System/Session Manager


• Avaya Communication Manager (V10)


• Avaya CS1k


• Avaya Aura Contact Centre (AACC)


• Redbox Recording Solutions


Desirable technical skills:

> Practical experience working with third parties (ISP's or vendors) to manage a corporate network and voice infrastructure.

> Experience in managing wireless networks across a large campus or estate.

> Cisco IOS

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we'll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Band 3R, circa £44,437 per annum dependent on skills, knowledge and experience, plus 5% on-call allowance plus benefits
Part/Full Time
Full Time
Type of Contract
Permanent

Job Advert

Exciting challenges lie ahead - new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice. We place a great deal of importance on the wellbeing of our staff. We have several professional departments providing help and support including a Welfare team.

TVP as an employer contribute 13.5% of pensionable pay into a member's pension pot. You will enjoy a fantastic range of benefits including lifestyle discounts, career performance related pay increases and positive work-life balance. You will be entitled to 24 days of annual leave per annum pro-rata for part time (plus Bank Holidays). Discover our department and what it's like to work for us from our Information and Communication Technology - ICT page on the TVP Careers website., As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.