Neuroradiology Booking and Administration Clerk

We are looking for a general administrative assistant to contribute to the team responsible for the booking and management of patients requiring imaging within Neuroradiology. This will involve liaising with patient on the phone and face-to-face as well as making appointments and ensuring lists are fully used.
This may involve some time at the new Community Diagnostic centres, which are currently being created in Stockton and Redcar, · Carry out routine administrative duties pertinent to the service.
· The role requires the individual to work as part of a multi-disciplinary team.
· The post holder will be expected to undertake / complete the following tasks (where applicable)
· Assist in booking patients appointments onto the corporate computer system according to the Clinicians priority instruction and clinic rules, ensuring an appointment notification letter is printed to confirm their appointment date. Ensure demographic and GP details are correct or amended when necessary.
· Confirm demographic details of received imaging requests via Camis and National Spine
· Assist in ensuring all requests for imaging are scheduled as per the timescales requested.
· Assist in booking and managing referrals for patients who are referred under the 2 week rule criteria
· Ensure that appropriate referrals are assigned to the relevant Community Diagnostic Centre
· Receive telephone calls from patients frequently throughout the day and guide patients who are telephoning to agree, change or cancel their appointment time, date or location.
any other duties requested by the team leader., South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions
· Your Leadership Impact
· Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team., It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at [email protected]
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
IMPORTANT - Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.
This document provides detailed advice regarding the completion of your application form.
The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.
As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The referees MUST be a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form. Personal references and references from colleagues are not acceptable.
Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.