NHS 111 Call Handler Full Time - Otterbourne

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you! We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care., The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. 1. Application - online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience. 2. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard). 3. Interview - an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'? + · Would you be able to calm someone having a mental health crisis? + · Would you be able to help a parent whose child has fallen and banged their head. + · Could you deal with helping somebody with a sore throat or toothache? + · Could you deal with helping somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same., + Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role + For safeguarding reasons this role is only open to people aged over 18 years of age Desirable: + NHS Pathways Trained + NVQ 2/3 Customer Services or equivalent demonstrable experience Knowledge and Experience Essential: + Experience in a customer/patient services environment, dealing with the members of the general public + Experience of using a computerised system + Experience of using a telephone as a regular means of communication in a work environment Desirable: + Experience in a call centre environment + Geographical knowledge of the operational area + Experience of working rotating shifts + Previous experience of working in the voluntary or health sector + Previous experience of patient care + Knowledge of first aid and/or anatomy

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

• We offer a competitive hourly rate of £11.70 per hour. Candidates will also receive the following unsocial allowances
All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £15.80 per hour) All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £19.77 per hour) This is on top of all the other fantastic benefits of working for the NHS..... 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time) Enrolment into the NHS pension scheme Access to many discounts including, supermarkets, car lease, holidays, restaurants and more! Part Time Hours and Full time Hours available (Rota Basis) Free car parking Employee assistance program, We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here - scasjobs.co.uk/benefits