NHS 111 Health Advisor / Call Handler - Full & Part time

Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community?
This is your chance to come and join us as a Health Advisor in our NHS 111 service! You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive and patient focused service to people requiring healthcare advice and assistance.
Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. Your entry into the role will be fully supported with a choice of two structured training programmes to choose from based at our hub in St Leonards. We offer a variety of rotas to suit your lifestyle - Please see attached documents for further rota details., At Dorset HealthCare we are passionate about the support and training we provide for our Heath Advisors; you will have a period of supervised practise with our supportive team.
Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before but should be able to demonstrate good communication skills as a Health Advisor.
Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required.
Always maintain the integrity and confidentiality of all patient and Trust information.
Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager.
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Working for our organisation
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Full time course - October 21st 2024: 37.5 hours per week - Monday - Friday 0900-1700 for 5 weeks
Part time course - October 27th 2024: 23 hours per week - Sunday 0900-1700 and Monday - Thursday evenings 1800-2200 for 7 weeks
Interviews will be held on the 24th and 25th September 2024
Find out more about this role and other opportunities within Integrated Urgent Care at our recruitment event - further details can be found here! Dorset HealthCare :: Join our Integrated Urgent Care Service
Regretfully we do not offer Tier 2 sponsorship for this position., At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
+ 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
+ Excellent NHS pension scheme
+ Health and wellbeing services
+ Flexible working options, including family-friendly hours
+ Free training and one-to-one career coaching to reach your career goals
+ Preceptorship programme for newly qualified nurses and AHPs
+ Access to nine staff networks - have a voice and transform our Trust
+ Relocation costs where applicable
+ Salary sacrifice scheme opportunities - including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying and selling annual leave
+ NHS discounts to save on your shopping, gym membership and more
Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.
What you need to do