NHS 111 Mental Health First Responder | Greater Manchester Mental Health NHS Foundation Trust

The post involves working with people of all age (Children and Young People, Adults
or Older People) experiencing a mental health crisis via telephone triage. Working as
part of the wider multi-disciplinary team, MH First Responders will provide initial
assessment and triage via the phone, as well as information, support, signposting, and
advice.
They will provide compassionate and confidential support to service users (including
carers) and will support and assist individuals to cope more effectively with their mental
health issues by assisting them with key aspects of their care plans, (if in place),
supporting them in managing distress and challenges / difficulties which they might be
finding it difficult to manage their own mental health and wellbeing. MH Practitioners
will seek advice from the clinical leads/shift coordinators with any call where the service
user may require urgent assessment or signposting to the appropriate services.

For people experiencing a mental health crisis, MH First Responders will provide.

• Mental state assessments


• Risk assessments


• Safety planning


• A range of brief therapy interventions


• Validation and de-escalation of crisis


• Signposting to the relevant services.
  
  NHS 111 Mental Health First Responder | Greater Manchester Mental Health NHS Foundation Trust, Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.


We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.


• Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.


• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years


• Excellent pension


• Cycle to work scheme


• Salary sacrifice car scheme


• Wellbeing programme


• Blue Light Card Discounts