NHS 111 Patient Experience Facilitator Lead

Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you! Join our team of Patient Experience Facilitators at the forefront of providing essential support to those in need., What your typical day looks like: Team Management: Oversee the Patient Experience Team, ensuring timely completion of appraisals and 1-2-1 meetings. Quality Improvement: Work with the Head of Clinical Development & Quality to enhance Continuous Quality Improvements. Datix Responsibility: Manage and maintain the Datix Manual to support NHS 111 management and provide Datix training. Audit Oversight: Ensure the correct process and timely completion of audits as part of the clinical governance framework. Performance and Training: Identify performance issues from audits and escalate them for targeted training to improve triage quality and productivity. Call Audits: Demonstrate expertise in NHS Pathways call audit toolkits and ensure accurate documentation in audits. Confidentiality & Compliance: Ensure confidentiality and adherence to policies like the Data Protection Act and Freedom of Information Act.

To be successful, you'll need:

• Experience: Proven line management experience with a record of leading teams.
• Working Under Pressure: Able to meet tight deadlines while maintaining professionalism.
• Assertive Challenge Management: Skilled in handling workplace challenges assertively and professionally.
• IT Skills: Proficiency in Word, Excel, email, and electronic media.
• Analytical & Problem-Solving: Strong analytical skills with initiative-driven problem-solving.
• Communication: Clear and sensitive communication skills.
  
  Employee benefits: We believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. At DHU HealthCare we pride ourselves on our diverse workforce, and we remain committed to ensuring every person, in each of our teams, can bring their true selves to work without risk or fear of discrimination. As such, we would welcome applications from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions.

From £25, 146 + leadership enhancement Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Health Cash Plan:We take care of your health and wellbeing with health cash plans provided through Westfield Health. A health cash plan allows you to claim money back, up to set limits, towards the cost of your essential healthcare, as well as providing access to valuable health and wellbeing services. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!