NHS Business Services Practitioner Apprenticeship

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression., To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
To support and assist in the provision of an administration service and customer service role to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
At the end of the Apprenticeship be "work-ready" for an administrative/ customer service role.
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

We are looking for enthusiastic people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
+ Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
+ Support and connection through a variety of Staff Network groups
+ A range of flexible working opportunities
+ Generous annual leave and pension scheme
+ Access to lease car and home electronics scheme (qualifying criteria applies)
+ Opportunities to improve your professional development through our vast training programmes
+ On-site nursery places via salary sacrifice
+ Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country's top performing NHS trusts - rated 'outstanding' overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people's homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise - a pledge to make a real impact not just in healthcare but on the wider factors that affect people's lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

Job overview
Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeship at Rothbury General Practice, part of Northumbria Healthcare NHS Foundation Trust; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).
Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to 'earn while they learn'.
Our apprenticeships offer:
+ Earn a salary while studying
+ Gain job specific skills
+ Study towards a related qualification including literacy and numeracy (if required)
+ Have regular pastoral support and personal development reviews
+ Are employed on a 15-month training contract
+ Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts
We are an equal opportunity employer and welcome applications from all backgrounds.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received