Night Auditor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service., As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
-Complete audits, as required in a timely matter
-A Night Auditor contributes to the first impressions of our Guests
-Achieve positive outcomes from Guest queries in a timely and efficient manner
-Ensure an efficient reception experience for Guests, including check in/out
-Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
-Ensure that the night porter checklist is complete
-Always demonstrate a high level of customer service
-Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
-Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
-Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
-Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
-Act in accordance with policies and procedures when working with front of house equipment and property management systems
-Follow company brand standards

Rewards your hard work by offering you the below team benefits when you join us:

-Meals provided whilst on shift
-Sales incentives and initiative rewards
-Discounted / Free use of leisure facilities - "Hotel specific"
-Free Car Parking - "Hotel specific"
-Stays in our hotels at discounted prices or
-Even free stays in our hotels as one of our rewards & recognition incentives,
-Opportunities for your personal development within the Hotel Group Brand Portfolio
-Fully funded apprenticeships - T&C's apply
-Annual Holidays entitlements inclusive of Bank Holidays
-Opportunity to buy additional holiday entitlements
-Pension enrolment

Passionate and willingness to learn
-Positive attitude and someone who makes our guests smile
-Genuinely friendly and caring
-Enjoys working as part of a team
-Previous experience in a customer-focused industry
-Competent level of IT proficiency
-Ambitious and hard working
-Good communication and excellent grooming standards
-Ability to work morning, afternoon/evening, and weekends
-Deliver exceptional customer experiences all the time