Night Concierge
Montcalm Collection, City of Westminster
Night Concierge
£30000
Montcalm Collection, City of Westminster
- Full time
- Permanent
- Onsite working
Posted today, 5 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 12f18f579b9a41679bfc11911e61f628
Full Job Description
- Greeting all guests in a friendly and professional manner.
- Assist guests with late check-ins and early check-outs, ensuring a seamless and efficient process.
- Providing the highest possible standard of service to the guests. Provide support and assistance to other night shift staff, ensuring smooth operations across all departments during nighttime hours.
- Ensuring that all messages and facsimiles are delivered to guests as quickly as possible.
- Being familiar where all rooms are located and what facilities each type of room offers to the guest.
- Ensuring that the entrance and surrounding areas are kept clean and tidy at all times.
- Ensuring that all guest requests are met and followed up in a polite and efficient manner.
- Coordinate with other night shift staff to handle guest requests and maintain hotel operations.
- Ensure the hotel environment remains quiet and orderly during the night, addressing any disturbances promptly and discreetly.
- Having a thorough knowledge of the hotel and the company.
- Promoting other Montcalm Hotels and restaurants.
- Good knowledge of London and continually update knowledge of the latest trends.
- Seeking ways to maintain, improve and effectively manage the porters and doormen.
- Carrying out any other reasonable requests as instructed by manager.
Excellent level of spoken and written English - Excellent communication skills
- Ability to work on own initiative.
- Approachable, professional and an eye for detail
- Comprehensive knowledge of London restaurants and attractions
- Knowledge of Opera.
- Previous experience in a 5 property preferable. Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
- Collaborative and empowering team dynamics.
- Pathways for promotions and growth within the brand.
- Recognition and Rewards Program.
- Access to an array of discounts via our Benefits Platform.
- Comprehensive training through Certified Classroom and E-Learnings.
- 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
- Health incentives : Cash-back on optical, dental, chiropractic, and physio services.
- Concession on gym memberships.
- Nutritious meals provided during shifts.
- Complimentary dry-cleaning service for uniforms.
- Inclusive pension schemes
United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city's story. Architecture and style may change, but classic hospitality stands the test of time : expect an enduring welcome from our team. We are proud of our past, but even more excited for our future. Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel : The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit : The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail : The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace : Inhabit Southwick Street and Inhabit Queen's Gardens. Overview Montcalm Collection is looking for a skilled and ambitious Night Concierge to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards during night shifts. Help to shape the Montcalm Collection's next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.