Night Concierge

As a Concierge you'll play an active role in creating an environment where our residents can flourish. You will be someone who values inclusivity and is passionate about giving people support in their home and within their community to improve their quality of life.

Our mission at ClwydAlyn is "Together to Beat Poverty!" and your role is key in helping us to eradicate the causes of poverty across North Wales by enhancing the lives and promoting the wellbeing of our residents.

Relationship building and team work is key to the success of this role. You will work alongside the Team providing support and guidance to our residents, empowering and encouraging them to make positive choices which could lead to volunteering, apprenticeships, work placements, education and ultimately moving onto living an independent life style and contributing and feeling part of the community.

The role is both challenging and rewarding - making a real difference to people's lives means that you'll need to me bold, passionate and confident in having open and honest conversations.

At the heart of the Concierge Role, you will:

Provide a Concierge Service and be the first point of contact for residents, controlling access to and from the building.
Be able to record and capture relevant and necessary information.
Lead on our values incorporating safeguarding and health and safety in everything you do.

Have a flexible and proactive approach to assisting the team to support our residents.

Lead by example, demonstrating our values, behaviours and Code of Conduct.
Be accountable for your own and team actions.

Be open and encourage honest conversations, be willing to accept and act on constructive feedback, keeping people informed, and always do what we've said we'll do.

Qualifications: Relevant experience in dealing with people/front of house duties.

Essential

ICT (Computer) literate skills is required as you will be using computer software on a daily basis. You need to be happy using Microsoft Excel to a standard where you in input data and make new sheets. You don't need to know formulas.

Location: Various locations. The post holder will be based at one location but may be asked to work at any of CA's other Supported Living Schemes subject to operational requirements.

Disclosure & Barring Service Check requirement:

This role has been assessed as requiring an Enhanced Level Disclosure and Barring Service (DBS) with Barred List check, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At ClwydAlyn we put people at the heart of our business.

We are on an exciting journey which will see us implement a new business plan focused on tackling poverty across North Wales where we provide our homes and services. Everything we do will be based on our values of trust, kindness and hope. We are looking for someone that lives and breathes these values!

About our Supported Living Provision:

We provide a wide range of high-quality supported accommodation-based services for vulnerable homeless people with support packages tailored to the individual needs of our clients. Our aim is to develop people's independent living skills to enable them to move on into suitable accommodation.

Our supported living services are open 24 hours a day, seven days a week including weekends and bank holidays. The Night Concierge Worker forms a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is both a rewarding and challenging role.

What do we offer?

We offer a benefits package including a pension scheme with employer matched contributions up to 8%,

cycle to work scheme,

eye care vouchers, retail and leisure discounts, a financial wellbeing package, 25 days holiday plus Bank Holidays, life assurance, EAP programme and a comprehensive training package, all in a values-based organisation with a great culture!

This role requires an enhanced Disclosure & Barring Service (DBS) check which we pay for.

This role will require a flexible approach due to including waking nights and weekend working where applicable to the operational requirements of the service., Having a resilient approach to dealing with challenging behaviours.
Take pride in your working environment.
Treat everyone as an individual.

Be open to change and work with partner agencies so that we can achieve more and find solutions to the challenges we face.
Believe in bringing out the best in people, equipping them to make their own decisions and meeting their full potential.

Job Types: Full-time, Contract

Contract length: 36 months

Pay: £12.00 per hour

Benefits:

Additional leave
Casual dress
Company pension
Cycle to work scheme
Enhanced paternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Sick pay