Night Customer Service Assistant / Supervisor

As a supervisor you will be supervising the venue floor and staff on shift, as well as acting as manager in their absence. This means you will be responsible for the night to night running of the venue, and being the most senior staff member on shift. As a result of this you will be liaising closely with the venue manager, as well as managing the staff on shift with you, who will be reporting directly to you. Further duties may also include: · Delegating tasks to staff members on shift · Liaising with public and staff members · Driving business during the shift · Motivating the team to ensure KPIs and targets are met · Carrying a master cash float · Key holding duties · Admin duties · Customer service escalations. Alongside the above duties you will be expected to deliver excellent customer service and will play an integral role in the night to night running of our venue. You could be: · promoting our excellent offers, promotions and events. · providing refreshments and snacks to our customers. · As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond? Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. Within a number of these venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family friendly entertainment centres located at coastal areas across the UK. As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic. So, just what would you be doing if your application was successful?, Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above. We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident and ambitious, as you will be approaching customers to discuss our latest games, tournaments and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.

Hours per week: 30 Hourly rate: £11.50-£13.50 Shift pattern: Working 3 days out of 7. Usually working between 10pm and 8am, must be available during these hours. If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the Jackpot on an exciting new career with Admiral!, · We pay above the National Living Wage regardless of age! · Annual Shoe Allowance · Overtime available. · The opportunity to earn bonuses and recognition for going the extra mile. · Enhanced Maternity and Paternity packages. · Employee Development Programme available. · Employee Assistance Programme. - Access to a confidential 24hr Health Assured helpline · Life Assurance - 3 x annual salary · HAPI App discounts - retail, travel, cinema etc. · Discount on Tanning, Lotions and Gym Membership · Access to a generous refer a friend programme What happens now? If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have. Please view our Recruitment Data Privacy Notice which is on our Company website. OPS_CSA Job Types: Full-time, Permanent Pay: £11.50-£13.50 per hour Expected hours: No less than 30 per week Additional pay:

• Bonus scheme
Benefits:
• Company pension
• Referral programme
• Store discount
Schedule:
• Weekend availability
Ability to commute/relocate:
• Birkenhead, CH41 6EB: reliably commute or plan to relocate before starting work (required)
Application question(s):
• If successful are you okay with us conducting a DBS?
• Are you over the age of 18 due to licensing laws?
• Are you comfortable and flexible to work nights?