Night Duty Manager

FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. Main Responsibilities

• Perform, if necessary, any employee's duties in order for continual operation of the development.
• In the event of an emergency, call the appropriate response team or authorities.
• Assess individual wellbeing of residents on a daily basis through personal interaction including conversation, visiting apartments and meeting resident requests.
• Perform other duties as assigned by the Management Team.
• Meet the assigned work hour requirements of the Development.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Follow and stay in line with the approved operating budget.
• Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.
  
  Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT - able to operate Microsoft Office applications, and confident in learning new systems
• Administration - organised, methodical and experience of keeping accurate records
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
  
  FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
  
  Our customers deserve the best and the same applies to our people. We'll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.