Night Duty Manager - Harrogate

Salary not available. View on company website.

Grantley Hall, Harrogate

Full time
Permanent
Onsite working

Posted today, 17 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a404af77362740cc9224570bb8d7ebf1

Grantley Hall

Full Job Description

Provide a 5 star service throughout the night continuing to run the operation and maintain the safety and security of the hotel.
Have a management presence throughout the night in order to ensure all guests are looked after and that the Night Porter team fulfil their role & responsibilities to the highest standards.
Work alongside the Head Porter and Reception Supervisors to ensure continuity from the night shifts to day shifts in the Front Office operation. Providing full and clear handovers.
Occasional shifts during daytime hours may be required as per business requirements to support the Front Office operation.
Deal with any guest who have complaints involving any of the services of the hotel and escalate to the relevant Heads of Department and/or Guest Experience Managers where necessary.
Ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation and company/hotel policies and procedures.
Assist the Night Porters with any queries, offering solutions and taking control as necessary and escalating to the Front Office Manager or Assistant Front Office Manager should any problems arise.
Have an awareness of Standard Operating Procedures and assist the Front Office Manager and Assistant Front Office Manager in the continuous development and review of these.
Assist in training any new team members, recording the training given on record sheets. These sheets to be kept up to date with continual coaching remarks and amended task analysis.
Ensure all guests needs are exceeded at every opportunity during the night, including assisting with general guest requests throughout the night, assisting with transport arrangements as required and accommodating in room dining requests as required.
Continue the Front Office operation throughout the night, being responsible for assisting with late arrivals, early departures and handling telephone enquiries. Ensuring you are meeting procedure guidelines and following standard operating procedures as set out by management.
Complete any billing, auditing and clerical tasks as per SOPs and management direction.
Ensure the hotels cleanliness and standards are adhered to throughout the night, providing cleaning where required and as directed by Management.
Complete regular security walks around the property to ensure the hotel is safe and secure.
Report any issues and to take the appropriate action to mitigate any potential immediate risk. Reporting and notifying any issues to the Front Office or Assistant Front Office Managers
Assist every department to ensure that the standards and quality of Grantley Hall are adhered to.
Ensure the company's Health & Safety policy and fire procedures are adhered to at all times.

Excellent verbal and written communication skills and a polite etiquette essential
Computer literate and knowledge of Opera Cloud desirable, however training will also be given on this
Excellent customer service skills with the ability to communicate at all levels
Well presented, adhering to Grantley Hall's grooming standards at all times
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Grantley Hall is an exclusive, five star luxury hotel nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
Tips typically over £200 per month (£2,400 per year)
Complimentary bespoke uniform and chef whites
Complimentary meals whilst on duty
Refer a Friend bonus - Earn up to £1000
Complimentary employee car parking
Complimentary state of the art onsite gym - with personal trainer support
31 days annual leave (including bank holidays) increasing with service
Professional development opportunities at all levels
Reimbursement on work shoes, sight tests and professional memberships
Modern and spacious discounted live in accommodation for eligible roles
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
Team Member of the Month Awards
Discount on Grantley Halls Restaurants, Spa products and Gift Shop
Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
Cycle to work scheme
Access to Wagestream, allowing you to instantly access your wages
Simplyhealth - Health cash plan