Night Guest Service Agent - London

The Night Receptionist is responsible for providing a friendly, efficient registration, and information to all guests, fellow employees, and visitors, As an ambassador of service to the guest, the Night Receptionist's primary role is to respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services using established protocols. We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and talents. You will work with brilliant talents across the hotel so that we are one team delivering a seamless and memorable guest experience.

• Experience in a similar role in a 4 or 5 luxury establishment, ideally in the London market.
• Great attention to detail.
• Ability to work under pressure.
• Great customer service skills.
• Computer literacy.
• Excellent verbal communication.
• Extensive knowledge of Opera PMS.
• Ability to work flexible hours including weekends.
  
  We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, at a new and exciting hotel, restaurant, and rooftop dining bar in the heart of Soho., Conceived by a group of friends and designed by Martin Brudnizki, the 57-room townhouse hotel will create a vibrant new destination to gather in the heart of London.
Broadwick Soho will be home to a Sicilian-inspired restaurant and terrace, rooftop lounge and intimate dining room. The refreshingly original property will offer impeccable personalised service in opulent yet cosy surroundings, inspired by the spirit of Soho where all are welcome. The residential-style guest rooms, including one Penthouse and nine suites, feature the finest appointments and amenities. Broadwick Soho is a like-minded community, independent, warm, generous, and eclectic. A new Soho hotel with an old soul.

We are enthusiastic, generous, respectful, and committed to delivering exceptional and brilliant service to other colleagues and guests. We also enjoy, and take immense pride, in doing so. The way we treat others; is how we would like to be treated and is at our core. We want our hotel to reflect Soho in all its glory. We praise diversity, inclusion and forward-thinking. If you love people and create new memories for them through personalised service and diligence, we look forward to receiving your application - apply now. What is in it for you?
• Inclusion in the tronc scheme which includes rooms and F&B service charge
• 30 days holiday inclusive of bank holidays increasing with length of service
• Pension scheme, local shops discounts, season ticket travel loan, cycle to work scheme
• Great food and drink during your shift
• Guest Experience at Broadwick Soho following successful completion of probationary period
• Support from our Employee Assistance Programme and wellbeing initiatives
• Great incentives including refer a friend bonus ( 1,000 for chefs and 500 for all other roles)
Why You? As a Colleague of the Broadwick Soho team, you will drive the idea of being a glorious hotel that embraces the spirit of Soho, alongside making our guests feel as comfortable as we do through our beliefs of being independent, embracing, generous and exquisite.