Night Manager

As Night Manager, you will be responsible for ensuring the smooth operational running of the whole hotel throughout the night. You will act as a Manager on Duty and be a point of contact for any issues or guest enquiries should they come up. Your tasks will include but will not be limited to:

• Be accustomed to working day and night shifts; 4 on; 4 off.


• Oversee the smooth operational running of the hotel throughout the evening and in absence of the Front of House Manager.


• To act as a manager on duty for the hotel and to deal with and resolve any complaints, problems, disturbances, special requests, or any other enquiries.


• Have a complete understanding of budget and targets for your department and ensure the entire team are working hard to achieve them.


• Responsible for ensuring that our guest profiles are up to date, room allocation is in line with the Nobu strategy and all VIP banding prepared.


• To be comfortable working evenings and to manage all those working the night shift ensuring all team members complete tasks assigned to them.


• To offer strong leadership, mentoring, and guidance to your team in all areas of reception, guest relations, and VIP experience.


• Oversee the general upkeep of public areas, i.e. toilets, main foyer and porch and all lighting levels.


• To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.
  
  Minimum 1 year experience in a Night Manager role within a similar size hotel.


• Minimum 1 year experience within a 5 Hotel.


• Strong understanding of OPERA or similar reservation systems.
  
  £1000 Refer a Friend Scheme


• 2 Hotel-wide social events a year including Employee Awards night


• Discounted overnight stays across Nobu properties Worldwide


• Discounted Pilates classes and Wellness treatments


• Opportunities to progress within our hotel and the wider portfolio


• Access to a suite of innovative and varied learning and project opportunities


• Mental Health First Aiders within the team


• Exciting wellness and volunteering opportunities


• Up to 33 holiday days through length of service


• Life Assurance Scheme


• Cycle to Work Scheme


• Discounts off all food and beverage


• Free meals whilst on duty