Night Manager - Knightsbridge, London

An opportunity has arisen for a Night Manager to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Oversee all hotel operations during the night shift, ensuring smooth and efficient functioning.


• Handle guest check-ins, check-outs, and resolve any issues or complaints promptly.


• Manage night audit procedures, including financial reporting and balancing accounts.


• Ensure security protocols are followed, conducting regular safety checks throughout the property.


• Coordinate with other departments to address any urgent needs or emergencies.


• Supervise and support night staff, providing guidance and assistance as needed.


• Prepare and distribute daily reports to management regarding night operations.


• Address any guest inquiries or requests, ensuring a high level of customer service.


• Monitor and maintain the cleanliness and organization of public areas during the night.


• Act as the main point of contact for any emergencies, making decisions in the absence of senior management.
  
  The ideal candidate for this position will have the following experience and qualifications:


• Previous experience in hotel management or supervisory roles, preferably within night operations.


• Strong knowledge of front desk procedures, including check-ins, check-outs, and night audits.


• Excellent problem-solving skills with the ability to handle guest complaints and emergencies calmly and effectively.


• Familiarity with hotel management software and systems.


• Strong leadership and team management abilities, with experience in supervising staff.


• Good communication skills, both verbal and written, with a focus on customer service.
  
  For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.


Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London's most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge


• 28 holidays inclusive of Bank Holidays


• Extra holiday for significant Birthdays (21.30.40. etc.)


• Life insurance


• Next pension


• Jumeirah perks website access - discount


• F&B and Spa treatment discount


• One and a half times pay for work during bank holidays


• Dry cleaning of uniform or Business attire


• Meals on duty


• Employee assistance programs


• Wellness benefits - Chiropodist, Flu jabs, and more!


• Taxi service after hours


• Social events & recognitions programs


• Ongoing training & development


• Weeding/Baby gift


• Cycle scheme


• Internal transfer scheme


• Eye test and discount for VDU users


• Dental cash back plan


• External transfer scheme