Night Porter

The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquires and questions, managing the Beds and Bars booking system, ensuring an effective hand over to the day team and working with the management team on security and safety. This is a full-time night owl position for people who will be available to work from 12am - 7am.,

• Assisting guests with enquires and questions - everything from do you have a hairdryer? to when is breakfast serviced?
• Managing the Beds and Bars booking system, ensuring all office administration is accurate.
• Ensuring an effective hand over to the day team.
• Working with the management team on security and safety.
• Advising guests on London attractions.
• Previous experience in a customer-based role preferred but not essential.
  
  You must:
• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units' country.
• Have an up to date/active bank account in your own name.
• Be able to converse fluently in English.
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar., Customer focus
• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
• Remain calm, patient, and polite, if receiving customer feedback.
• Be efficient and organised.
• Be helpful and go out of your way to help our customers.
Drive
• Be confident and self-motivated.
• Demonstrate a passionate commitment to the business.
• Welcome and embrace change, with a positive attitude.
• Be able to work unsupervised in a busy environment.
• Be able to prioritise duties.
Personal integrity
• Be honest and reliable.
• Be trustworthy and respectful.
• Attentive to personal hygiene and presentation.
• Maintain excellent timekeeping and attendance.
• Be always professional.
Teamwork
• Always be a good team player.
• Build and maintain good relationships with all team members.
• Work together with the team to ensure that the hostel/hotel is the best it can be.
• Be willing to take on jobs to balance the team workload.
• Be able to communicate well with people of all levels., Social with an upbeat personality
• Love working in a fast-paced environment
• Passion for great service
• A good team player, able to support and work with the whole team
• Can-do attitude with the ability to multi-task in a busy environment
• You have good communication skills and the ability to converse in English. Other languages are always a plus
• Have the right to work in the UK
  
  Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that's dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.
Our industry-leading benefits include:
• 50% off Food and Drink in all of our bars
• 50% off St Christopher's Inns accommodation in Europe (and other partners across the world)
• Industry-recognised training
• Regular incentives and trips away
• Employee of the Month, Quarter and Year awards with cash rewards
• Free mental health support, counselling and care
• Award-winning company development schemes
We love to work hard and play hard, and we're always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!, International, vibrant and exciting! The possibilities with Beds and Bars are endless... It's all a matter of how you choose to Live Your Life. If you're bubbly, full of great ideas and have a hunger to learn then you might be a great fit for our Beds and Bars family. What We Offer The opportunity to work as part of an exciting and dynamic, multi-national company with opportunities to learn and develop in your role and the potential for future growth. We know how important your career development and progress are. That's why we have worked hard to ensure that we are delivering the very best training, offering industry-recognized qualifications as well as many opportunities for development to every single employee. We are 1 of only 6 organisations in the Hospitality Sector worldwide that has achieved an accredited Platinum Level Investors In People status…. We don't want to brag but we are pretty stoked about that., As a member of the team, you will get access to exclusive discounts across all of our connected businesses throughout Europe. Here are just some of the perks of being part of the team:
• 50% off accommodation in any of our affiliated Hostels and Accommodation businesses across Europe and 25% off for Friends and Family
• 50% off all food and drinks in our Food and Beverage businesses
• Employee Referral Scheme provides opportunities to earn up to €2,000 for new hire referrals with no cap on the number of referrals made
• In some instances on-site living accommodation can be provided
• Recognition schemes:
• £ 100 for employee of the Month
• £ 250 for employee of the Quarter
• £2000 for employee of the Year
• The chance to be nominated for a team sailing trip, twice per year