Night Porter - Harrogate

Salary not available. View on company website.

Grantley Hall, Harrogate

Full time
Permanent
Onsite working

Posted 1 day ago, 26 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: e63f7749603b4076b9237648bcfad1b5

Grantley Hall

Full Job Description

Provide an exceptional guest experience from check-in to check out
Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
Ensure a presence on the front desk throughout the night
Ensure guests requests are delivered with efficiency
Ensure that public areas are maintained clean, neat, and tidy
Liaise with the day team to ensure effective handovers
Provide overnight cover in absence of the reservations team
Be personally responsible for application of Health and Safety Hotel Policy
Work cohesively with the management team to achieve our shared goals
To ensure all comments are passed on to the Front Office and Assistant Front Office Manager with regards to any complaints, and ensure a manager speaks to the guests.
To maintain 90%+ scores in audits conducted by mystery guests and associated brands (AA, Relais & Chateaux, Pride of Britain).
To attend cross training & training courses as required.
To ensure that the agreed standard of personal presentation is adhered to at all times.

Friendly, courteous and helpful with excellent communication skills
Detail orientated and drives standards
Ability to meet deadlines and work under pressure
Hands on approach to work, always being productive and looking to improve
Enthusiastic about delivering great customer service to all our guests at Grantley Hall
Possess a positive attitude and a desire to learn
Motivated to go the extra mile for guests and colleagues
Full UK driving licence is required

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.

Grantley Hall offers a wide range of benefits and opportunities for all employees:
A monthly service charge - typically £2,400 annually
31 days holiday increasing to 33 days with length of service
Access to earnings before payday (Wagestream)
Free parking
Complimentary meals when on duty
Discounted modern and spacious live-in accommodation
Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
Complimentary bespoke uniform and annual shoe allowance
Free sight tests for those eligible
Onsite Team Gym with professional induction
Refer a Friend Scheme where you can earn up to £1000
24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
Grantley Academy to support your development
Annual paid volunteering days

Night Porter - Harrogate

Full Job Description

Relevant jobs